岗位职责】
1、全面负责酒店会议及活动的统筹管理工作,包括但不限于商务会议、宴会、婚礼等各类活动的策划与执行;
2、与客户保持高效沟通,深入了解客户需求,提供专业的会议及活动方案,确保服务品质;
3、协调酒店内部各部门(如餐饮、客房、工程等)资源,确保活动顺利开展并满足客户预期;
4、制定会议及活动的预算方案,控制成本并优化资源分配,提升整体盈利能力;
5、监督活动现场的执行情况,及时处理突发问题,确保活动流程顺畅;
6、定期分析市场趋势及客户反馈,优化服务流程,提升客户满意度及复购率;
7、负责团队管理与培训,提升团队成员的专业能力与服务意识。
【岗位要求】
1、具备优秀的活动策划与执行能力,熟悉会议及宴会的全流程管理;
2、出色的沟通协调能力,能够高效对接客户需求并协调多方资源;
3、具备较强的抗压能力及应变能力,能够妥善处理突发状况;
4、对服务细节有高度敏感度,注重客户体验及服务质量;
5、具备团队管理经验,能够带领团队高效完成目标;
6、熟练使用办公软件(如Word、Excel、PPT等),具备基础的数据分析能力;
7、有酒店、会展或相关行业经验者优先,但不强制要求。
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贵阳机场假日酒店是贵州航空港投资发展有限公司与洲际酒店集团合作,倾力打造的国际品牌酒店项目。Holiday Inn Guiyang Airport is a premier international hotel project jointly developed by Guizhou Airport Investment & Development Group and InterContinental Hotels Group (IHG), offering world-class hospitality. Location Highlights: Situated in the heart of Shuang long Airport Economic Zone, within the premium AC Park commercial complex. Part of an integrated development featuring a hotel, shopping center, office towers, and parking facilities. Adjacent to the Airport Convention & Exhibition Center – the hotel is fully visible right from the terminal exit for effortless access. 酒店地处双龙航空港经济区核心AC park商业综合体内涵盖了酒店、商业中心、办公写字楼及停车场毗邻机场会展中心,抵达航站楼出口即可一览酒店全貌酒店提供287间清新舒适的客房及套房1800平米多功能会议及宴会空间,提供专属定制会议服务酒店均配备全日制餐厅,珍馐食享,其味无穷贵阳机场假日酒店为您配置5间中餐厅包房,为您的宴请、聚会打造宾至如归的服务体验。Holiday Inn Guiyang Airport Offers 287 fresh and comfortable guest rooms and suites. Features 1,800 square meters of multi-functional conference and banquet venues with exclusive tailor-made meeting services. Includes a 24-hour all-day dining restaurant serving exquisite culinary delights for an unforgettable gastronomic experience. Provides 5 private Chinese dining rooms, meticulously designed to deliver a "home-away-from-home" service for banquets and social gatherings.