• 五险一金
• 带薪年假
• 技能培训
• 岗位晋升
• 包吃包住

工作职责：
岗位职责/职位描述
1.      To be responsible for deputizing the Front Office Manager, ensuring the maximization of room revenue and profit and maintaining a consistently high standard of guest service within the department.

主要的职责是代表前厅部经理，确保实现酒店收益，并在部门内保持一贯的高水准的对客服务。

2.       To carry out all out－bookings as necessary.

必要时刻采取的超额预定，确保实现酒店利益。

3.       To supervise daily operation, ensuring standards are adhered to and maintained.

监督管理每日部门的正常运营，并确保品牌标准被有效地坚持和维护。

4.       To review, maintain and amend systems/procedures within Front Office Department.

适时修改并维护前厅部的相关制度和规定。

5.       To ensure a consistently high standard of presentation is maintained for both the department and team members.

确保部门和员工之间保持一贯的高水准的服务。

6.       To ensure training records are kept updated and all planned training is carried out.

确保培训记录得到及时更新，所有的培训计划被有效的实施。

7.       To review and approve departmental work schedules of various sections of Front Office.

批准并回复前厅部其他部门的工作进度表。

8.       To supervise the up selling scheme.

监督管理前厅部的销售计划。

9.       To monitor guest feedback and advise Front Office Manager where necessary.

管理顾客意见回复，并在需要时向前厅部经理提供建议。

10.   To ensure Front Office Manger is kept informed of all developments within the department.

确保前厅部经理及时获悉部门发展动向。

11.   To ensure the well being of all Front Office team member.

确保前厅部所有员工的福利待遇。

12.   To ensure communication meetings are held daily.

确保每日的交班会议按时举行。

13.   To ensure departmental orientation is carried out for all new team members of the Front Office team.

确保给前厅部的每一位新入职的员工进行相关的入店培训。

14.   To carry out re－training and corrective training as necessary.

必要时刻对员工进行再培训。

15.   To Compiles daily reports as designed by the Front Office Manager.

整理和编辑由前厅经理制定的每日工作报告。

16.   To work within all pre－set budgetary limits.

在预先制定的预算范围内工作。

17.   To comply with all company policies relating to Front Office Department.

遵守前厅部相关政策。

18.   To comply with all systems and procedures, as laid down by the Front Office Manager.

遵守相关的规章制度，例如按照前厅部经理制定的计划展开工作。

19.     Adhere to the hotel’s security and emergency policies and procedures.

坚持酒店安全制度、紧急情况处理规定和程序。

20.     To ensure that all team members have a complete understanding of and adhere to the Hotel’s Team member Rules and Regulations. 
确保员工充分的理解并遵守员工手册内容。
21.     The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment.

如有必要，该部门有权更改或补充该职位描述。

22.     Carries out any other reasonable duties and responsibilities as assigned.

完成任何其他合理的职责和被指派的职责。

任职资格：
岗位要求
1.大专以上学历，有同岗位工作经验三年以上。
2.熟悉酒店前厅的经营管理工作，具有较强的工作责任感和敬业精神。
3.督导前厅各分部员工服务质量标准、操作流程标准并对前厅部各项工作实施全面监管。
4.有效贯彻、落实并完成部门制订的每月工作计划。
5.英语对话流利，有较强的协调管理能力，具有一定的销售能力。
6.全面掌握前台收银方面的财务基础知识，能处理日常服务环节中所涉及到的财务方面的问题。

广州越秀宾馆，希尔顿格芮精选酒店 Yuexiu Hotel Guangzhou，Curio Collection By Hilton 于2023年12月30日焕新启幕，成为希尔顿集团在大湾区的第一家生活方式酒店。酒店坐落于历史名山——广州越秀山下，背靠羊城八景之一的越秀公园，出行便利，毗邻众多城市交通要道，举步即达越秀区诸多名胜古迹与商场，便于探访老城区广受追捧的名胜古迹和藏匿于都市的小众文艺目的地。越秀宾馆始建于1960年，是广州首批落成的现代建筑，也是当地一代人的记忆符号。焕新后酒店设计以岭南传统风格为主调，融入广雕、广彩、广绣、花砖等民俗文化符号，延续羊城古韵，向宾客传达广府文化的博大精深，为宾客带来具有丰富目的地特色的旅行体验。