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Duties and Responsibilities工作职责
· Analyze training needs of the hotel in general and individual departments, and develop strategies which address needs, presenting in the form of a Training Business Plan for the General Manager and Executive Committee for review
· 分析酒店整体的和各部门的培训需求,针对需求制定策略,用培训业务计划书的形式呈交给总经理和行政委员会审阅。
· Familiarize yourself with theBTG-Nanyuan HR and Training Standards, localizing where necessary
· 使自己了解首旅南苑酒店集团人力资源和培训的规范,必要之处进行本地化处理。
· Ensure effective training programs are in place for the following:
· 确保在以下方面有效的执行培训计划:
oNew Employee Orientation
o 新员工入职
o Train the Trainer
o 培训培训师
o Customer Service Training
o 宾客服务培训
o Technical job specific training (through certification of departmental standards and procedures)
o 技术性职位的专门培训(部门规范程序证书)
o Supervisory Skills Training
o 监督管理技能培训
o Management Development
o 管理层发展
o Fire, Life and Safety Training
o 消防和生命安全培训
o Selling Skills
o 销售技巧
o Employee retraining
o 员工再培训
· Monitor the progress of the Training Business Plan for each department tot ensure that the training objectives are being achieved
· 监督每个部门培训业务计划的进展,确保实现培训目标。
· Maintains all hotel training records
· 保存酒店全部的培训记录。
· Establish a training library of books, videos, journals and audio visual materials to assist trainers in their training programs and for staff personal development
· 建立培训图书馆,配备书籍,录像,记录和视听资料来协助培训师的培训计划以及员工的个人发展。
· Design, produce and implement training programmes which meet specific departmental needs in conjunction with Department Heads, ensuring that training session plans are structured and that training is effective
· 与部门领导一起设计、制定和执行能夠符合具体的部门要求的培训计划,确保培训课程方案的制定,以及培训的有效性。
· Attend departmental training session and critique performance
· 参加部门的培训课程,评估表现。
· Use the BTG-Nanyuan benchmarks to monitor success of training programs and amend your efforts accordingly. Eg: ESPS, GSTS, achievement of budget, etc
· 利用首旅南苑酒店集团的基本测量标准监测培训计划的成果,并进行相应的修改。如CAPS,顾客满意指标(GSI),预算完成情况等。
· Assist Department Trainers in preparing and conducting departmental training and assess accordingly
· 协助部门培训师准备和进行部门培训并进行评估。
· Prepare and monitor training programs for:
· 制定和监督为以下人员提供的培训项目:
o Management Trainees
o 管理培训生
o Work Experience
o 实习生
o Hotel School Trainees, etc
o 酒店学校实习生等
· Obtain a network of specialist training professionals who can assist with the conduct of training programmes for advanced or specialist training
· 与能够协助提供高级或专业培训的专业人士取得联系。
· Ensure that Department Heads abide by their responsibilities of employee training against departmental SOPs
· 确保部门领导遵守自己的职责为员工提供有关部门规范程序的培训。
· Produce monthly training reports for your Manager and the General Manager including:
· 为上级经理和总经理编制以下月度培训报告:
o Internal Training Programs conducted:
o 完成的内部培训项目:
n Who attended
n 参加人
n Number of people attended
n 参加人数
n Duration of training
n 培训时间
n Who trained
n 培训师
n Cost of delivery (including labor costs)
n 培训成本(包括人工成本)
n Anticipated return on investment and/or training goal
n 预计的收益和培训目标
o External training programs attended:
o 参加的外部培训项目:
n Who attended
n 参加人
n Number of people attended
n 参加人数
n Duration of training
n 培训时间
n Who trained
n 培训师
n Cost of delivery (including labor costs)
n 培训成本(包括人工成本)
n Anticipated return on investment and/or training goal
n 预计的收获和培训目标
· Liaise with other BTG-Nanyuan Training Managers to share experiences and resources
· 与首旅南苑酒店集团的培训经理们保持联系,交流经验,交换资源。
· Liaise with educational institutions conducting hospitality and training courses
· 同从事旅游服务和培训课程的教育机构保持联系。
· Maintain current information and records of suppliers of training resources and materials
· 更新培训资源和资料供应商的信息和记录。
· Delivers briefings of all internal programmes to executive management and department heads
· 为行政管理层和部门领导提供所有内部培训计划的介绍。
· Contributes towards regional activities as directed by Regional Director of Human Resources / General Manager
· 按照地区人力资源总监和总经理的指示为本地区的工作效力。
· Provides input for probation and formal performance appraisal discussions to Line Managers in line with company guidelines
· 为按照公司的指导方针进行的正式的员工绩效考核和鉴定提供建议。
· Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance
· 向员工提供工作指导、咨询,必要时对其进行批评处分,并提供建设性反馈意见以便提高工作绩效
· Regularly communicates with staff and maintains good relations
· 定期与员工交流思想,保持良好的员工关系。
QUALIFICATIONS AND REQUIREMENTS任职要求
Required Skills –
技能要求
· Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
· 拥有在与他人交往时大多数时间所使用的沟通技能;完全代表酒店,品牌和公司与顾客,员工和第三方交往的能力。
· Proficient in the use of Microsoft Office
· 精通微软办公软件
· Problem solving, analytical, reasoning, motivating, organizational and training abilities.
· 具有解决问题,推理,号召,组织和培训能力
· Good writing skills
· 良好的写作技能
Qualifications –
学历
· Bachelor’s degree or Diploma in Human Resources or Training.
· 具有人力资源或培训的毕业证书
Experience –
经验
· 3 years of relevant experience or similar supervisory role, or an equivalent combination of education and work-related experience.
· 3年相关工作经验或相似的管理经验,或与此相当的教育与工作经验结合的背景
舟山长乔鹈鹕度假酒店位于舟山长乔海洋国际旅游度假区内,是由杭州长乔集团规划设计、投资建设,首旅南苑酒店集团运营管理的中国最具人气亲子度假型酒店。总建筑面积5万平方米,尊享高端主题客房489间,臻选海底、雨林、河川、树屋等20余种稀有实景主题以及热气球主题客房、飞艇主题客房、公主主题客房等多个主题亲子房型,拥有四大主题餐厅和多功能厅,汇集全球美食风尚,可同时满足1500位宾客用餐;酒店内设置有八个会议厅,总面积3300平方米,可容纳约2000人同时参会。酒店大堂设有高11.8米、宽4.6米的恢弘“东海支柱”圆柱形展缸以及超大面宽鹈鹕展池;健身房等休闲娱乐设施配套齐全。酒店依托度假区内的海洋公园、雨林动物公园、海豚湾水公园、鲨鱼湾四季海水浴场等大型主题项目,堪称国内度假酒店行业创新标杆之作。我们将为员工提供丰厚的薪酬和福利待遇,完善的设施和住宿,相关的职业培训及与公司一起共同成长的机会。舟山长乔鹈鹕度假酒店计划于2024年6月开业,热忱期待您成为长乔的一员!Zhoushan Changqiao Pelican Resort Hotel is located in Zhoushan Changqiao Ocean International Tourism Resort, which is China's most popular family-friendly resort hotel designed, invested and constructed by Hangzhou Changqiao Tourism Investment Group, and operated and managed by BTG-Nanyuan Hotel Group. It has a total construction area of 50000 square meters, enjoys 489 high-end themed guest rooms, selects over 20 rarereal-life themes such as Underwater, Rainforest, River, and Treehouse rooms, as well as multiple themed parent-child rooms such as Hot Air Balloon themed guestrooms, Airship themed guest rooms, and Princess themed guest rooms. The hotel has four major themed restaurants and multifunctional halls, gathering global culinary trends, and can accommodate 1500 guests at the same time; The hotel has eight conference halls with a total area of 3300 square meters, which can accommodate about 2000 attendees simultaneously. The hotel lobby features a magnificent "East China Sea Pillar" cylindrical fish tank with aheight of 11.8 meters and a width of 4.6 meters, as well as an oversized widePelican Exhibition pool; The hotel is equipped with complete leisure andentertainment facilities such as a gym. Relying on amusement facilities thatbuilt within the resort such as Ocean World, Rainforest Animal World, Dolphin BayWater Park, and Shark Bay Four Seasons Bathing Beach, the hotel has become a benchmark in the hotel industry of China. Our colleagues will enjoy the attractive salary and benefits, complete facilities and accommodations, nice vocationaltraining and the opportunity to grow together with the company.Zhoushan Changqiao Pelican Resort Hotel is planed to open in June 2024. We warmly welcome you to join us!