招聘Front desk supervisor——前台主管_舟山长乔鹈鹕度假酒店招聘信息-最佳东方

岗位职责
健全各种问讯资料。
Improve all kinds of inquiry materials.
掌握客房预订情况，向部门经理报告重要团体和客人的订房情况，检查VIP通知单的发送情况，负责VIP接待工作的落实。Mastered the room reservation status, reported the reservation status of important groups and guests to the department manager, checked the delivery of VIP notification, and was responsible for the implementation of VIP reception work.
处理总台工作中的差错，处理宾客有关投诉。Deal with the errors in the work of the front desk and handle the complaints of guests.
负责总台财产、设备的使用管理和保养工作，及各类资料的收集、存档及管理工作。Responsible for the use, management and maintenance of the property and equipment of the main desk, as well as the collection, archiving and management of various materials.
检查每日的报表是否有误，并及时纠正。Check whether the daily report is wrong and correct it in time.
建立体质良好的宾客关系，努力增加客房销售。Establish a healthy guest relationship and strive to increase room sales.
岗位要求
1、中专以上学历，有同岗位工作经验2年以上。
2、有良好的团队领导精神及执行力。工作认真负责，作风正派。
3、熟练掌握前厅部工作的各个环节和程序。
4、身体健康，品貌端正，气质高雅。
5、掌握酒店管理基础知识，善于同宾客交往、沟通，处理周到、果断，能独立处理各种投诉。

舟山长乔鹈鹕度假酒店位于舟山长乔海洋国际旅游度假区内，是由杭州长乔集团规划设计、投资建设，首旅南苑酒店集团运营管理的中国最具人气亲子度假型酒店。总建筑面积5万平方米，尊享高端主题客房488间，臻选海底、雨林、河川、树屋等20余种稀有实景主题以及热气球主题客房、飞艇主题客房、公主主题客房等多个主题亲子房型，拥有四大主题餐厅和多功能厅，汇集全球美食风尚，可同时满足1500位宾客用餐；酒店内设置有八个会议厅，总面积3300平方米，可容纳约2000人同时参会。酒店大堂设有高11.8米、宽4.6米的恢弘“东海支柱”圆柱形展缸以及超大面宽鹈鹕展池；健身房等休闲娱乐设施配套齐全。酒店依托度假区内的海洋公园、雨林动物公园、海豚湾水公园、鲨鱼湾四季海水浴场等大型主题项目，堪称国内度假酒店行业创新标杆之作。我们将为员工提供丰厚的薪酬和福利待遇，完善的设施和住宿，相关的职业培训及与公司一起共同成长的机会。舟山长乔鹈鹕度假酒店计划于2024年3月开业，热忱期待您成为长乔的一员！Zhoushan Changqiao Pelican Resort Hotel is located in Zhoushan Changqiao Ocean International Tourism Resort, which is China's most popular family-friendly resort hotel designed, invested and constructed by Hangzhou Changqiao Tourism Investment Group, and operated and managed by BTG-Nanyuan Hotel Group. It has a total construction area of 50000 square meters, enjoys 488 high-end themed guest rooms, selects over 20 rare real-life themes such as Underwater, Rainforest, River, and Treehouse rooms, as well as multiple themed parent-child rooms such as Hot Air Balloon themed guest rooms, Airship themed guest rooms, and Princess themed guest rooms. The hotel has four major themed restaurants and multifunctional halls, gathering global culinary trends, and can accommodate 1500 guests at the same time; The hotel has eight conference halls with a total area of 3300 square meters, which can accommodate about 2000 attendees simultaneously. The hotel lobby features a magnificent "East China Sea Pillar" cylindrical fish tank with a height of 11.8 meters and a width of 4.6 meters, as well as an oversized wide Pelican Exhibition pool; The hotel is equipped with complete leisure and entertainment facilities such as a gym. Relying on amusement facilities that built within the resort such as Ocean World, Rainforest Animal World, Dolphin Bay Water Park, and Shark Bay Four Seasons Bathing Beach, the hotel has become a benchmark in the hotel industry of China. Our colleagues will enjoy the attractive salary and benefits, complete facilities and accommodations, nice vocational training and the opportunity to grow together with the company. Zhoushan Changqiao Pelican Resort Hotel is planed to open in March 2024. We warmly welcome you to join us!