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岗位职责：
1、指挥分部门主管的工作，确保合理选用、培训、劝戒和奖励员工以便总机部门良性发展。
2、适当处理进出酒店的电话、传真以及设备和电话线租用及其它服务。
3、进行交接班说明工作，确定了解酒店活动和运营要求。
4、与员工建立并保持良好的工作关系。
5、在部门内部定期开展培训工作，包含酒店相关产品知识，对客服务话术标准等，确保在话务服务中使客人始终得到优质的服务。
6、对所有设备、软件、硬件进行管理和监测，并确保其安装和运转良好。
7、根据客房房态合理调控客房。
8、针对宾客满意度中相关话务服务的反馈成绩指标加以维护管理，定期开展相关成绩回顾并设定相关行动计划，确保相关宾客满意度指标顺利完成。
9、制订部门整体工作计划以实现目标，定期将实际成绩与所定目标进行对比，并采取必要的纠正措施。
10、与上级领导一起进行人力规划和管理需求。
11、督导工作日程表的准备工作以确保各部门合理地配备人员。
12、制定有效的工作程序以确保符合、维持既定标准，同时应对现存的制度提出改进意见。
13、完成分配的其它任务。
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浙江省舟山市普陀区朱家尖街道 
酒店业--国内高端酒店/5星级
500-999人
私营．民营企业
舟山长乔鹈鹕度假酒店位于舟山长乔海洋国际旅游度假区内，是由杭州长乔集团规划设计、投资建设，首旅南苑酒店集团运营管理的中国最具人气亲子度假型酒店。总建筑面积5万平方米，尊享高端主题客房489间，臻选海底、雨林、河川、树屋等20余种稀有实景主题以及热气球主题客房、飞艇主题客房、公主主题客房等多个主题亲子房型，拥有四大主题餐厅和多功能厅，汇集全球美食风尚，可同时满足1500位宾客用餐；酒店内设置有八个会议厅，总面积3300平方米，可容纳约2000人同时参会。酒店大堂设有高11.8米、宽4.6米的恢弘“东海支柱”圆柱形展缸以及超大面宽鹈鹕展池；健身房等休闲娱乐设施配套齐全。酒店依托度假区内的海洋公园、雨林动物公园、海豚湾水公园、鲨鱼湾四季海水浴场等大型主题项目，堪称国内度假酒店行业创新标杆之作。我们将为员工提供丰厚的薪酬和福利待遇，完善的设施和住宿，相关的职业培训及与公司一起共同成长的机会。舟山长乔鹈鹕度假酒店计划于2024年6月开业，热忱期待您成为长乔的一员！Zhoushan Changqiao Pelican Resort Hotel is located in Zhoushan Changqiao Ocean International Tourism Resort, which is China's most popular family-friendly resort hotel designed, invested and constructed by Hangzhou Changqiao Tourism Investment Group, and operated and managed by BTG-Nanyuan Hotel Group. It has a total construction area of 50000 square meters, enjoys 489 high-end themed guest rooms, selects over 20 rarereal-life themes such as Underwater, Rainforest, River, and Treehouse rooms, as well as multiple themed parent-child rooms such as Hot Air Balloon themed guestrooms, Airship themed guest rooms, and Princess themed guest rooms. The hotel has four major themed restaurants and multifunctional halls, gathering global culinary trends, and can accommodate 1500 guests at the same time; The hotel has eight conference halls with a total area of 3300 square meters, which can accommodate about 2000 attendees simultaneously. The hotel lobby features a magnificent "East China Sea Pillar" cylindrical fish tank with aheight of 11.8 meters and a width of 4.6 meters, as well as an oversized widePelican Exhibition pool; The hotel is equipped with complete leisure andentertainment facilities such as a gym. Relying on amusement facilities thatbuilt within the resort such as Ocean World, Rainforest Animal World, Dolphin BayWater Park, and Shark Bay Four Seasons Bathing Beach, the hotel has become a benchmark in the hotel industry of China. Our colleagues will enjoy the attractive salary and benefits, complete facilities and accommodations, nice vocationaltraining and the opportunity to grow together with the company.Zhoushan Changqiao Pelican Resort Hotel is planed to open in June 2024. We warmly welcome you to join us!
