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岗位职责：
- 负责酒店客房总机24小时电话接听与转接，准确处理客人内外线通话需求（如客房服务咨询、叫醒服务、电话转接等）；
- 为客人提供即时信息支持（如酒店设施介绍、周边交通指引、活动预订等），确保响应高效、用语规范；
- 协调跟进客房需求（如物品补充、维修报修、投诉处理等），联动相关部门快速解决并反馈结果；
- 记录并跟踪客人的特殊需求（如叫醒时间、免打扰设置、会议通知等），确保信息传递无误；
- 处理紧急突发情况（如火警、急救等），按流程启动应急预案并通知值班经理；
- 维护总机设备及通讯系统正常运行，定期检查更新电话目录及内部通讯录。
任职要求：
- 中专/高中及以上学历，酒店管理、旅游或相关专业优先；
- 1年以上酒店总机或前台接待经验，熟悉酒店服务流程及电话礼仪；
- 普通话标准，语言表达清晰流畅，具备基础英语或本地常用外语沟通能力；
- 熟练操作酒店电话系统（如Opera PMS、NEC交换机等）及基础办公软件；
- 服务意识强，耐心细致，具备良好的应变能力和多任务处理能力；
- 能适应倒班制（含夜班），抗压性强，无重大听力或语言障碍。
语言能力：中国普通话-熟练
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酒店业--国内高端酒店/5星级
100-499人
私营．民营企业
舟山长乔鹈鹕度假酒店位于舟山长乔海洋国际旅游度假区内，是由杭州长乔集团规划设计、投资建设。总建筑面积5万平方米，尊享高端主题客房489间，臻选海底、雨林、河川、树屋等20余种稀有实景主题以及热气球主题客房、飞艇主题客房、公主主题客房等多个主题亲子房型，拥有四大主题餐厅和多功能厅，汇集全球美食风尚，可同时满足1500位宾客用餐；酒店内设置有八个会议厅，总面积3300平方米，可容纳约2000人同时参会。酒店大堂设有高11.8米、宽4.6米的恢弘“东海支柱”圆柱形展缸以及超大面宽鹈鹕展池；相关休闲娱乐设施配套齐全。酒店依托度假区内的海洋公园、雨林动物公园、海豚湾水公园、鲨鱼湾四季海水浴场等大型主题项目，堪称国内度假酒店行业创新标杆之作。我们将为员工提供丰厚的薪酬和福利待遇，完善的设施和住宿，相关的职业培训及与公司一起共同成长的机会。舟山长乔鹈鹕度假酒店于2024年6月开业，热忱期待您成为长乔的一员！Zhoushan Changqiao Pelican Resort Hotel is located in Zhoushan Changqiao Ocean International Tourism Resort, which is China\\\'s most popular family-friendly resort hotel designed, invested and constructed by Hangzhou Changqiao Tourism Investment Group, It has a total construction area of 50000 square meters, enjoys 489 high-end themed guest rooms, selects over 20 rarereal-life themes such as Underwater, Rainforest, River, and Treehouse rooms, as well as multiple themed parent-child rooms such as Hot Air Balloon themed guestrooms, Airship themed guest rooms, and Princess themed guest rooms. The hotel has four major themed restaurants and multifunctional halls, gathering global culinary trends, and can accommodate 1500 guests at the same time; The hotel has eight conference halls with a total area of 3300 square meters, which can accommodate about 2000 attendees simultaneously. The hotel lobby features a magnificent "East China Sea Pillar" cylindrical fish tank with aheight of 11.8 meters and a width of 4.6 meters, as well as an oversized widePelican Exhibition pool; The hotel is equipped with complete leisure andentertainment facilities such as a gym. Relying on amusement facilities thatbuilt within the resort such as Ocean World, Rainforest Animal World, Dolphin BayWater Park, and Shark Bay Four Seasons Bathing Beach, the hotel has become a benchmark in the hotel industry of China. Our colleagues will enjoy the attractive salary and benefits, complete facilities and accommodations, nice vocationaltraining and the opportunity to grow together with the company.Zhoushan Changqiao Pelican Resort Hotel opened in June 2024. We warmly welcome you to join us!
