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岗位职责：
- 负责前台日常接待工作，包括为客人办理入住/退房手续、分配客房、登记证件信息，确保流程高效准确；
- 解答客人关于酒店设施、服务、周边景点及交通的咨询，提供个性化建议并协助预订（如餐厅、用车、旅游行程等）；
- 处理电话、邮件及现场客人的预订请求，核对房态信息，协调客房部确保房间按时交付；
- 管理前台账务，包括收取押金、费用结算、发票开具及系统入账，确保账目清晰无差错；
- 跟进客人特殊需求（如延迟退房、物品寄存、叫醒服务等），及时传递至相关部门并确认执行结果；
- 记录并反馈客人投诉或紧急事件（如设施故障、突发疾病等），协助值班经理妥善处理；
- 维护前台区域整洁有序，补充宣传资料及客用品（如房卡、登记表等）。
任职要求：
- 大专及以上学历，酒店管理、旅游管理或相关专业优先；
- 1年以上高星级酒店前台接待经验，熟悉Opera、Fidelio等酒店管理系统操作；
- 形象气质佳，普通话标准，具备流利的英语沟通能力（CET-4以上或同等水平），掌握第二外语（如日语、韩语）者优先；
- 服务意识强，亲和力佳，具备良好的应变能力、抗压能力及多任务处理能力；
- 熟练使用办公软件（Word/Excel），熟悉基础财务流程及支付工具操作；
- 能适应轮班制（早/中/夜班），接受节假日排班。
语言能力：中国普通话-熟练计算机能力：熟练
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酒店业--国内高端酒店/5星级
100-499人
私营．民营企业
舟山长乔鹈鹕度假酒店位于舟山长乔海洋国际旅游度假区内，是由杭州长乔集团规划设计、投资建设。总建筑面积5万平方米，尊享高端主题客房489间，臻选海底、雨林、河川、树屋等20余种稀有实景主题以及热气球主题客房、飞艇主题客房、公主主题客房等多个主题亲子房型，拥有四大主题餐厅和多功能厅，汇集全球美食风尚，可同时满足1500位宾客用餐；酒店内设置有八个会议厅，总面积3300平方米，可容纳约2000人同时参会。酒店大堂设有高11.8米、宽4.6米的恢弘“东海支柱”圆柱形展缸以及超大面宽鹈鹕展池；相关休闲娱乐设施配套齐全。酒店依托度假区内的海洋公园、雨林动物公园、海豚湾水公园、鲨鱼湾四季海水浴场等大型主题项目，堪称国内度假酒店行业创新标杆之作。我们将为员工提供丰厚的薪酬和福利待遇，完善的设施和住宿，相关的职业培训及与公司一起共同成长的机会。舟山长乔鹈鹕度假酒店于2024年6月开业，热忱期待您成为长乔的一员！Zhoushan Changqiao Pelican Resort Hotel is located in Zhoushan Changqiao Ocean International Tourism Resort, which is China\\\'s most popular family-friendly resort hotel designed, invested and constructed by Hangzhou Changqiao Tourism Investment Group, It has a total construction area of 50000 square meters, enjoys 489 high-end themed guest rooms, selects over 20 rarereal-life themes such as Underwater, Rainforest, River, and Treehouse rooms, as well as multiple themed parent-child rooms such as Hot Air Balloon themed guestrooms, Airship themed guest rooms, and Princess themed guest rooms. The hotel has four major themed restaurants and multifunctional halls, gathering global culinary trends, and can accommodate 1500 guests at the same time; The hotel has eight conference halls with a total area of 3300 square meters, which can accommodate about 2000 attendees simultaneously. The hotel lobby features a magnificent "East China Sea Pillar" cylindrical fish tank with aheight of 11.8 meters and a width of 4.6 meters, as well as an oversized widePelican Exhibition pool; The hotel is equipped with complete leisure andentertainment facilities such as a gym. Relying on amusement facilities thatbuilt within the resort such as Ocean World, Rainforest Animal World, Dolphin BayWater Park, and Shark Bay Four Seasons Bathing Beach, the hotel has become a benchmark in the hotel industry of China. Our colleagues will enjoy the attractive salary and benefits, complete facilities and accommodations, nice vocationaltraining and the opportunity to grow together with the company.Zhoushan Changqiao Pelican Resort Hotel opened in June 2024. We warmly welcome you to join us!
