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【岗位职责】
1、客户对酒店的预订需求,并予以妥善解决。
2、接听客户对酒店等产品信息的咨询电话,予以解答并作好相关记录。
3、熟悉处理房间预订的程序,给宾客提供给最新和最准确的房况信息。
4、落实“预订未到宾客”的名单和每日团队取消情况。
5、调节和控制房间预订、销售。
【岗位要求】
1、热爱工作,一定的抗压能力、拥有良好的执行力和团队精神;
2、普通话标准,沟通能力佳,口齿清晰,有较强的语言表达能力和人际沟通能力;
3、熟练掌握办公软件操作,会Opera优先;
4、具有国际联号品牌酒店工作经验优先;
我们是雅高。我们是开拓增强型好客酒店的全球引领者。我们拥有 230,000 多名酒店专家,秉承“以人为本”的宗旨,怀抱对服务的真挚热情,为我们的客人建立新的联系、培养新的情感,孜孜不倦地追求卓越服务和不断超越。不仅是住宿,我们提供的不仅仅是酒店 - 我们正在创造创新的生活方式体验,不论是生活、工作还是娱乐。在30多个酒店品牌、餐厅、夜总会、水疗酒店、联合办公空间和科技创业公司中大放异彩。 凭借我们团队的实力以及由强大的品牌与解决方案构成的整体生态系统,我们正在开拓新天地,塑造未来的酒店业,并激发人们发现体验世界的新方式。在雅高酒店,我们都是Heartists®。我们对工作充满热情,也是行业中的专家。我们团队中的每个人都以自己独特的方式精通欢迎、沟通和服务的艺术。我们对人充满热情,对世界充满关注,这是 Heartist® 的生活方式。成都天府诺富特公寓,作为大中华区首家NOVOTEL LIVING全新风格产品,委托法国雅高酒店集团管理。公寓毗邻成都天府国际机场、成都东部新区天府空港新城,交通极其便利。公寓配备233间不同户型的客房、全日制西餐厅、中餐厅、会议室、社交性开放式大堂、24小时健身房、大堂吧等设施。成都天府诺富特公寓目前在精心雕刻中,将于2024年初正式亮相。心悦无界!做您喜欢的工作,关爱世界,敢于挑战现状。加入我们,书写精彩人生的每一篇章,携手并进,与我们一起构建酒店行业的美好明天。We are Accor. We are a worldwide Augmented Hospitality leader. We are more than 230,000 hospitality experts placing people at the heart of what we do, creating new connections & emotions for our guests, nurturing real passion for service and achievement beyond limits. We’re so much more than hotels — we’re creating innovative lifestyle experiences , whether you live, work or play. Blaze your own trail from 40+ hotel brands, restaurants, nightclubs, spas, co-working spaces, and tech start-ups . Building on the strength of our teams and our strong holistic ecosystem of brands & solutions, we are breaking new ground to shape the hospitality of tomorrow and inspire new ways to experience the world.At Accor, we are all Heartists®. Passionate and experts in what we do, each and every one of us, with our own personality, master the fine art of welcoming, connecting, and serving others. We are passionate about people and attentive to the world, it is the Heartist® way of being.Novotel Living Chengdu Tianfu, the first Novotel Living opening soon in Greater China. property is full management by Accor. We located at Chengdu Tianfu International Airport and Tianfu Airport New City of Eastern Chengdu. transportation is very easy access to downtown Chengdu. We have 233 newly designed rooms, ADD Restaurant, Chinese Restaurant, Meeting Rooms, Social Lobby, Fitness Center, Lobby Bar.Novotel Living Chengdu Tianfu started pre-opening already, we will be opening soon at 2024.Be Limitless! Do what you love, Care for the world, dare to challenge the Status Quo. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.