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Key Responsibilities:
主要职责:
• Plan and co-ordinate the provision of friendly, efficient services to guests
良好的计划、协调能力,为客人提供友好、高效的服务。
• Schedule activities for guests
热情欢迎宾客,开启令人难忘的宾客体验活动。
• Plan and co-ordinate all promotional activities targeting clients
良好的计划、协调能力,协助开展针对目标客户的促销活动。
• Trace relevant statistics about clientele
追踪顾客相关数据,维护客人信息。
• Greet Guests upon arrival
为顾客提供热情周到的到店欢迎服务体验。
• Cover guest relations desk
建立并维护酒店与宾客间的情感联系。
• Assist all departments in being receptive to the needs of guests
协助各部门理解客人的需求,协助宾客解决疑难事宜。
• Assist staff with English language and culture
协助员工学习英语及相关文化。
• Assist in any other duties when required by the Guest Relations Manager
协助宾客关系经理安排的其他工作。
• Assist with translations (information; guest directory; menus etc.) as required
根据需求协助翻译,包括信息、客人目录、菜单等。
• Provide feedback from Guests to Guest Relations Manager for action
向宾客关系经理反馈客人意见,以便采取合适的行动。
• Building guest loyalty by our tireless pursuit for the new compelling us to push boundaries and go further.
通过创新和发展进一步建立顾客的忠诚度。。
• Resolving customer complaints as appropriate to maintain a high level of customer satisfaction and quality.
解决顾客的投诉以确保高水平的顾客满意度以及服务质量。
Job qualification:
任职资格:
• 3-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
三年制酒店和旅游专业文凭教育或其它相关专业领域同等学历。
• English fluency (communication skills) with good command in 1 local language
英语流利(沟通技能),并掌握1种当地语言。
• Commitment to delivering high levels of customer service
致力于为顾客提供高水平的服务。
• Excellent grooming standards
优秀的仪容标准。
• Flexibility to respond to a range of different work situations
擅长于处理宾客关系,能快速有效的应对各种问题。
• Ability to work on your own or in teams
能够独立工作,有良好的团队协作精神。
星河澜悦,陕西天宇实业(集团)自主投资开发建设自主运营,由国内顶级设计工作室操刀,匠心雕琢打造的高端城市度假酒店品牌。“星河澜悦”属于陕西星河云谷假日酒店有限公司的旗下品牌之一。项目择址世遗文化中轴之上、航天繁华都芯,东长安街与雁塔南路交汇处。总投约5亿元,打造近4万㎡都市人文生活地标。项目涵盖养生水疗、高端餐饮、商务社交、奢适酒店、康体娱乐等五大业态。配套私汤客房100余间、餐饮会所、私享茶室、水疗康养、户外泳池等功能。致力于解锁24小时康养休闲、 洽谈会友、商务社交的多元场景,倡导“城市微度假”美学品质生活概念。星河澜悦预计于2024年10月开业,共赴2024,启幕水养新时代。