§ 遵循品牌承诺并始终提供优异的对客服务。
Deliversthe brand promise and provide exceptional guest service at all times.
§ 适时的为其他部门员工提供同样优质的服务。
Providesexcellent service to internal customers as appropriate.
§ 熟悉掌握酒店的产品知识及服务标准。
Befamiliar with the hotel’s products and services and policies.
§ 礼貌而高效地处理所有客人和内部的投诉和询问,确保问题得到圆满解决。
Handlesall guest and internal customer complaints and inquiries in a courteous andefficient manner, following through to make sure problems are resolvedsatisfactorily.
§ 保持与顾客和同事的良好合作关系。
Maintainspositive guest and colleague interactions with good working relationships.
§ 经常性的亲自确认客人在入住和离店过程中得到尽善尽美的服务。
Personallyand frequently verifies that guests are receiving the best possible serviceduring check-in and check-out.
§ 确保客人信息的历史记录得到精确的维护,并提前对回头客进行入住登记。
Ensuresthat guest history records are accurately maintained and all repeat guests arepre-registered.
As a local home base, a Hyatt Centric hotel prepares our guests to explore the best our cities have to offer so they can go forth and discover! Only a stones throw away from the beach, the Hyatt Centric Ocean Front Xiamen provides 196 guest rooms and suites acting as a perect launchpad for our savvy explorers to discover the city. Part of Baojia CC Park with various dining and entertainment options. The hotel sits at the center of landmark locations such as Zeng Cuo An food street as well as the Musical Square making it suitable for leisure and business groups. Well look forward to opening our doors to all savvy explorers who will always feel like a welcome visitor, not just a tourist.凯悦尚萃诞源自于我们对探索和分享的热情。我们鼓励那些追求真实在地体验的探索家们从此出发,去体验目的地的无限惊喜。厦门滨海凯悦尚萃酒店与海浪、沙滩近在咫尺,酒店拥有196间闲适现代的客房和套房,坐落在城中文化地标宝嘉CCpark,毗邻厦门最文艺的“渔村”曾厝垵,依偎环岛路音乐广场等热门目的地,到访的探索家们由此出发,尽情发掘厦门魅力。2024年底璀璨启幕,敬请期待