客房部领班/主管 Team Leader
4千-5千
投递简历
发布于 12-20
客房部领班/主管 Team Leader
4千-5千
厦门-思明区 | 2年以上 | 学历不限 | 招3人
投递简历
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职位描述

§  遇到投诉或问题,如果不能立即找到解决问题的方法时,则向副理汇报。

Reports complaints or problems to Assistant Managerif no immediate solution can be found.

§  确保具有营销员的态度并在酒店内随时发现销售的机会。

Ensures a sales attitude is adopted at all timesand maintains an awareness of all sales opportunities within the Hotel.

§  确保具有高水平的酒店产品知识,以便在机会出现时,宣传/销售餐厅产品及其它设施/活动。

Ensures a high level of product knowledge of hotelin order to promote/ upselling F&B outlets and other facilities/ programmeswhenever opportunities arise.

§  确保持续高水平的宾客服务。

Ensures a high level of customer service isconsistently maintained.

§  将来自任何客人和其他部门的反馈与领班和副理进行沟通。

Ensures the Assistant Manager is kept fully awareof any relevant feedback from either customers or other departments.

§  遵守酒店有关客房部的政策及程序。

Complies with the Hotel’s Policies & Proceduresrelating to Housekeeping.

§  遵守房务部定立的系统及程序。

Complies with all systems and procedures as laiddown by Rooms Division.

§  确保客房的清洁和服务达到凯悦品牌的标准。

Ensures the cleaning and servicing of guest roomsmeet Hyatt brand standards.

§  确保正确地储存及发出客用品。

Ensures proper storage and issues of guestsupplies.

§  确保按设定的程序及标准处理客房的布草、客衣。

Ensures house linen and laundry as well as guestlaundry being handled as per the set procedure and standards.

§  分配每日工作量并对工作质量和进度进行跟进。

Assign daily task reasonably and monitor thequality and process.

§  更新可以入住房间的房态。

Updates status of rooms ready for occupancy.

§  管理储存物品的盘点,确保准确的用品供应。

Manages inventory of stock to ensure adequatesupplies.

§  检查房间、楼层公共区域,以发现须要维修及更换的家具或设备,并向楼层AM或客房部经理提出建议。

Inspects rooms, floor public areas todetermine need for repairs or replacement of furniture or equipment, and makesrecommendations to Assistant Manager or Housekeeping Manager.

§  指引和协助负责清洁的员工的工作任务。

Directs and assists in assigning work to cleaningpersonnel.

§  检查客房、走廊、楼梯间、服务区域、大堂及其它公共区域,以保证这些地方的干净、整洁。

Inspects guest rooms, corridors, staircases,service areas, lobbies, and other public areas for cleanliness and orderliness.

§  报告给工程部所有要维修和维护的项目。

Reports to Engineering Department all items andfixtures requiring maintenance or repair.

§  检查所有重要客人和长住客人的房间。

Inspects all VIP and long-stay guest rooms.

§  申领客房用品、家具及设备。

Submits requisitions for room supplies, furniture,and equipment.

§  处理客人关于客房部服务或设备的投诉。

Handles guest complaints regarding Housekeepingservice or equipment.

§  对客房进行最后的检查并迅速、准确地向客房部文员及/或前台员工发出房态报告。

Inspects guest rooms and submits prompt andaccurate room status reports to housekeeping coordinator and/ or Front Officeemployees.

§  发放、检查及控制所有清洁用品和设备。

Issues, inspects, and controls all cleaningproducts and equipment.

§  报告所有遗失及损坏的酒店财产。

Reports missing and damaged hotel property.

§  根据酒店“失物招领”制度,报告并处理所有失物招领事项。

Reports and handles all Lost & Found items asper Hotel “Lost and Found’ policy.

§  保持恰当的记录并控制客房部日常运营及报告。

Maintains proper records and controls dailyHousekeeping operations and reports.

§  确保所有供应品、设备及储藏室的整洁。

Ensures the cleanliness of all supplies, equipmentand storage rooms.

§  根据酒店的政策和客房部的规定使用和控制钥匙。

Use and control hotel keys according to hotelpolicy and Housekeeping principle.

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公司地址
厦门市思明区天泉路36号
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  • 酒店业--国际高端酒店/5星级
    行业
  • 100-499人
    规模
  • 私营.民营企业
    企业性质
As a local home base, a Hyatt Centric hotel prepares our guests to explore the best our cities have to offer so they can go forth and discover! Only a stones throw away from the beach, the Hyatt Centric Ocean Front Xiamen provides 196 guest rooms and suites acting as a perect launchpad for our savvy explorers to discover the city. Part of Baojia CC Park with various dining and entertainment options. The hotel sits at the center of landmark locations such as Zeng Cuo An food street as well as the Musical Square making it suitable for leisure and business groups. Well look forward to opening our doors to all savvy explorers who will always feel like a welcome visitor, not just a tourist.凯悦尚萃诞源自于我们对探索和分享的热情。我们鼓励那些追求真实在地体验的探索家们从此出发,去体验目的地的无限惊喜。厦门滨海凯悦尚萃酒店与海浪、沙滩近在咫尺,酒店拥有196间闲适现代的客房和套房,坐落在城中文化地标宝嘉CCpark,毗邻厦门最文艺的“渔村”曾厝垵,依偎环岛路音乐广场等热门目的地,到访的探索家们由此出发,尽情发掘厦门魅力。2024年底璀璨启幕,敬请期待
厦门市思明区天泉路36号
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