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【岗位职责】
1、负责接听服务热线电话、解答各类咨询及指引服务;
2、负责客服台现场各类业务的办理,收集顾客建议进行反馈;
3、完成酒店及上级领导赋予的其他任务。
4、宾客有要求时,为预计离店的宾客安排出租车、机场班车的服务。
【岗位要求】
1、身体健康,品貌端正,形象气质佳。
2、熟练使用相关办公软件。
3、优秀的交际能和沟通技巧。
4、善于同宾客交往、沟通,处理周到、果断,能独立处理各种投诉。
As a local home base, a Hyatt Centric hotel prepares our guests to explore the best our cities have to offer so they can go forth and discover! Only a stones throw away from the beach, the Hyatt Centric Ocean Front Xiamen provides 196 guest rooms and suites acting as a perect launchpad for our savvy explorers to discover the city. Part of Baojia CC Park with various dining and entertainment options. The hotel sits at the center of landmark locations such as Zeng Cuo An food street as well as the Musical Square making it suitable for leisure and business groups. Well look forward to opening our doors to all savvy explorers who will always feel like a welcome visitor, not just a tourist.凯悦尚萃诞源自于我们对探索和分享的热情。我们鼓励那些追求真实在地体验的探索家们从此出发,去体验目的地的无限惊喜。厦门滨海凯悦尚萃酒店与海浪、沙滩近在咫尺,酒店拥有196间闲适现代的客房和套房,坐落在城中文化地标宝嘉CCpark,毗邻厦门最文艺的“渔村”曾厝垵,依偎环岛路音乐广场等热门目的地,到访的探索家们由此出发,尽情发掘厦门魅力。2024年底璀璨启幕,敬请期待