• 五险一金
• 带薪年假
• 管理规范
• 包吃包住
• 岗位晋升
• 技能培训

礼貌而高效地处理客人的投诉和询问，确保问题得到圆满解决。
Handles all guests complaints and inquiries in a courteous and efficient
manner, following through to make sure problems are resolved satisfactorily 
保持与顾客和同事的良好合作关系。
Maintains positive guests and colleague interactions
with good working relationships.
确保所有员工始终提供给客人礼貌、专业的服务。
Ensures all hosts provide a courteous and professional
service at all times.
经常性的亲自确认客人在入住和离店过程中得到尽善尽美的服务。
Personally and frequently verifies that guests are
receiving the best possible service during check-in and check-out.
繁忙时期协助礼宾部及其他各个区域均能有条不紊地运作并实现酒店的品牌承诺。
Spends time in Front Office areas during peak periods
to ensure that the area is managed well by the respective team and delivers the
brand promise. 
与客人建立和谐的客服关系并长久保持。
Establishes a rapport with guests and maintains good
customer relationship.
推行客人认知计划并更新客史数据。
Implements consistent guest recognition program and
maintain a relevant guest history database.
确保客人信息的历史记录得到精确的维护，并提前对回头客进行入住登记。
Ensures that guest history records are accurately
maintained and all repeat guests are pre-registered.
每天在早餐时间去餐厅和客人了解他们的入住体验和喜好从而完善客史资料。
Implements GEM notes and to understand guest’s stay
experience when engage with guests during breakfast time at restaurant. 
每天通过礼貌电话了解客人对房间和前厅客房的服务满意度，对于造成不好的体验客人给予及时的补救。
To understand guest’s satisfaction with room and
FO,HSKP service through courtesy calls everyday, give service recovery at once
if guest’s feedback is negative.
当休假时要与宾客体验专员做好工作交接。










































Handover timely and correctly with Guest
Experience Host when takes day off.

As a local home base, a Hyatt Centric hotel prepares our guests to explore the best our cities have to offer so they can go forth and discover! Only a stones throw away from the beach, the Hyatt Centric Ocean Front Xiamen provides 196 guest rooms and suites acting as a perect launchpad for our savvy explorers to discover the city. Part of Baojia CC Park with various dining and entertainment options. The hotel sits at the center of landmark locations such as Zeng Cuo An food street as well as the Musical Square making it suitable for leisure and business groups. Well look forward to opening our doors to all savvy explorers who will always feel like a welcome visitor, not just a tourist.凯悦尚萃诞源自于我们对探索和分享的热情。我们鼓励那些追求真实在地体验的探索家们从此出发，去体验目的地的无限惊喜。厦门滨海凯悦尚萃酒店与海浪、沙滩近在咫尺，酒店拥有196间闲适现代的客房和套房，坐落在城中文化地标宝嘉CCpark，毗邻厦门最文艺的“渔村”曾厝垵，依偎环岛路音乐广场等热门目的地，到访的探索家们由此出发，尽情发掘厦门魅力。