招聘前台接待员_长春北方影都酒店投资有限公司文华酒店分公司招聘信息-最佳东方

1. 了解酒店产品知识、包括餐饮、客房、宴会、健身等设施，能够回答客人关于这些方面的所有问题。
Have knowledge about hotel product knowledge, including Food& Beverage, Guest Room, Banquet, Health club ect and can answer all these questions to our guest.
2.全面了解酒店的各项规定和程序及部门标准操作程序。
Have a complete knowledge of hotel policies and procedures as well as departmental SOP.

3.按照标准礼仪在铃响三声内接起电话；热情友好问候客人，对于酒店内客人要称呼姓名。 Answer the phones according to the standards of proper etiquette and within three rings;Greeting guest friendly and warmly. Address in-house guest by name.

4. 每班上岗前参加前厅副经理/宾客服务经理主持的交班会。 Attend daily briefings conducted by the Assistant Front Office Manager/Guest Service Manager at the beginning of each shift.

5.任何时候确保备用金充足和准确。 Maintain cash float and accurately handle monies at all times.

6.每班检查当日抵店客人信息，包括贵宾、回头客人、团队的情况以及特别要求。 Review arrival information on a daily basis; VIP, Regular guests, Groups, special requests etc.

7.按照客人的订房要求和喜好以及房间控制的政策分房。准备需要预分配的房间和贵宾预订。

Assign the rooms according guest’s request, preference and rooms control policy. Set up pre-registered and VIP reservations.

8.执行换房，改价或更改姓名。

Check in individual guests and group.

9.为团队和散客办理入住手续。
Check all arriving tours and do room assignments. Make copies of final tour list.

10. 提前查看预计退房的贵宾/长住客/团队/会议团队的账单，并做必要的准备。
Review the name billing for the departure VIP/Long staying/group/meeting group’s billing, and make the necessary preparation.

11. 为散客和团队办理退房手续。
Check out individual guests and groups.

12. 通过观察或与其他同事的交流预见客人的需求，提供快速高效以及个性化的服务。
Anticipate guest’s needs through observation and offer prompt, efficient service either personally or through effective communication with other associates.

13. 始终努力达到和超越外部和内部客人的期望。
Consistently strive to meet and exceed the expectations of both internal and external guests.

14. 充分掌握前厅的产品和电脑系统操，例如绿云和钥匙卡系统。
Demonstrate comprehensive knowledge of Front Office procedures and computer system such like lvyun and key card system.

长春国际影都万达酒店群坐落于长春市国际影都核心区，是由万达酒店及度假村投资、设计、建设并管理的，包括豪华型的万达文华酒店、高端优选型的万达锦华酒店和金色大厅会议中心。Changchun International Movie Metropolis Wanda Hotels is situated in the heart of the Changchun International Movie Metropolis. It is invested, designed, built and managed by Wanda Hotels and Resorts, including the deluxe brand Wanda Vista, the upscale select-service brand Wanda Jin and Conference Center. 长春国际影都万达文华酒店拥有167间典雅的豪华客房和奢华套房，拥有品珍中餐厅、美食汇餐厅和大堂酒廊等颇具品位的餐厅和酒廊，酒店还拥有健身中心，包括20米长的室内恒温游泳池、健身房及私人健身房、瑜伽室等。Wanda Vista Changchun International Movie Metropolis comprises 167 deluxe rooms and luxury suites, has tasteful restaurants and lounges such as ZHEN Chinese Restaurant, Café Vista Restaurant and Lobby Lounge. The hotel also has a Health Club, including a 20-meter indoor swimming pool, gym and yoga room.金色大厅会议中心拥有6500平方米的会议宴会场地，包括2500平方米和850平方米的大宴会厅以及6个多功能厅，可举办不同规模和形式的高端会议、宴会和婚礼。 The Conference Center offers 6,500 square meters of meeting and banquet space, including 2,500 square meters and 850 square meters of Grand Ballrooms as well as 6 Function Rooms are available in a variety and configuration to suit high-end conferences, banquets and weddings.长春国际影都万达锦华酒店拥有311间时尚舒适的客房和套房，拥有北岸全日餐厅和大堂酒廊，还拥有健身房等服务设施。Wanda Jin Changchun International Movie Metropolis comprises 311 stylish and comfortable rooms and suites, has North Shore Restaurant and Lobby Lounge, as well as a gym and other service facilities.