Supervise the implementation of housekeeping standards and procedures in relation to:
·           监督客房部各项标准和工作程序的执行 ：
·           Bedroom service
·           臥室服务
·           Bathroom service
·           卫生间服务
·           Valet service
·           洗衣服务
·           Cleaning service
·           清洁服务
·           Linen maintenance
·           布巾维护
·           Recommended changes to these standards and training needs on an ongoing basis
·           就这些标准和培训需求提供持续性的改进建议
·           Maintain a current and thorough knowledge of all housekeeping systems
·           对客房部所有系统有最新和完整的知识
·           Open and close the shift and ensure effective shift hand over
·           负责管理接班和交班工作，以确保交接班过程的有效进行
·           Distribution and collection of keys
·           分发和收集钥匙
·           Management of all incoming and outgoing calls
·           管理所有的呼入和呼出电话
·           Solve employee grievances
·           解决员工受到的不公正待遇问题
·           Perform Room allocations
·           分配客房
·           Perform Room inspections
·           检查客房
·           Prioritise arrival rooms
·           排列抵店客人客房的优先顺序
·           Liaise with Front Office for guest and hotel requirements
·           配合前台满足酒店和客人的要求
·           Ensure guest valet is processed and delivered in a timely manner
·           确保及时为客人提供洗衣服务并送还
·           Co-ordinate special projects (eg site rooms, vermin control, window and carpet cleaning, room inventories)
·           协调特别项目(如参观客房，除虫，窗户和地毯的清洁，客房供应量)
·           Manage all special requests made by guests
·           处理客人所有的特殊要求
·           Ensure consistency within the department
·           确保部门内工作的一致性
·           Management of lost property for the hotel
·           管理酒店的遗失财物
·           Ensure you have complete knowledge of room types, layouts and facilities
·           确保具有客房类型，设计和设施的全面知识
·           Manage storage areas
·           管理仓库
·           Maintain adequate stock levels
·           保存充足的用品存货
·           Complete stock takes as required
·           按要求完成库存盘点工作
·           Maintain stock levels
·           维持存货水平
·           Conducts shift briefings to ensure hotel activities and operational requirements are known
·           进行交接班说明，确保了解酒店的工作和运营需求

万豪国际集团旗下精选品牌-万枫，自1987年成立以来，以流畅、可靠和乐观的核心价值观为宾客提供热情细致的服务体验，为追求生活平衡保持可拍的商旅人士提供物有所值的全面贴心照顾，让宾客安心自在，保持高效活动。