营运管理
Operational
§ 确保始终有效的管理员工公寓的设备和卫生。
Ensure efficient management of all associate facilities andsanitation
§ 认真执行并完成上属布置任务。
Ensure perform and accomplish assignment from superior
§ 协助每月对所有设备和存货进行检查。
Assist with check all associate facilities and stock-in-trade
§ 秉承凯悦”我们关爱每一个人,让他们尽善尽美显真我”的信念,并落实到日常工作当中,确保始终能达到凯悦的标准。
Executing Hyatt’s purpose of we care for People so they can be theirbest on daily work activities, to ensure consistent achievement of Hyattstandards.
§ 每天清理员工公寓公共区域,员工活动室,以确保其卫生状况干净整洁。
Cleaning up Associate Public area and recreation room to ensure nattiness
§ 协助环卫部门每天清运员工员工公寓的垃圾,并及时向人力资源部主任汇报问题。
Report to HR Officer when realize any unsafe condition and assist to PAto carry rubbish
§ 及时向人力资源部主任反映员工对员工公寓的建议和意见。
Report to HR Officer if have advice to the Associate Dormitory.
§ 跟据需要,积极协助运作。
Assist to operation if necessary
§ 按时参加部门例会,听取最新酒店信息及营运动向。
Ensures attend department briefing and know all up-to-date awareness ofHotel product knowledge and operation trend
§ 遵守酒店/部门仪容仪表的各项规定。
To adhere to the grooming prescript of department
§ 掌握员工活动室设备操作知识。
Understand operate knowledge of all associate facilities in recreationroom
§ 完全理解并执行部门营运手册。
To fully understand and adhere to the Departmental Operations Manual.
§ 所有工作都要按照工作计划和部门培训工序表。
Ensures all workare according to business plan and department training Task List
General
总则
§ 按要求出席所有的酒店/部门会议。
Attends and contributes to all Meetings as required.
§ 确保随时提供所需的服务,并按照部门营运手册的要求提供快捷、持续、礼貌且符合标准的服务。
Ensure efficiency, excellence and consistence of department serviceaccording to standard laid down by Departmental Operations Manual.
§ 始终提供礼貌且专业的服务。
Provides courteous and professional service at all times.
§ 保持对酒店产品知识、当前推广、政策改变的最新了解及保持高效的内部沟通。
Ensures all associates maintain up-to-date awareness of Hotel productknowledge, current promotion, policy changes and appropriate internal communication.
§ 按时参加酒店及部门的培训,以提高技能和知识。
Attends hotel and Department training sessions as scheduled to improveskills and knowledge.
§ 以礼貌、高效的方式处理客人的要求,如果不能马上找到解决办法,则立即向人力资源部主任进行汇报。
Handles guest and associate enquiries in a courteous and efficientmanner, report to HR Officer Complaints or problems if no immediate solutioncan be found.
§ 熟悉并严格遵守员工手册中的规章制度,及酒店关于防火、卫生、健康和安全的制度。
Be knowledgeable in statutory legislation in associate and industrialrelations, understanding and strictly adhering to Rules & Regulations establishedin the Associate Handbook and the Hotel’s policies concerning fire, hygiene andhealth & safety.
§ 保持高标准的个人形象和仪容仪表。
Ensures high standards of personal presentation and grooming.
§ 与客人和同事保持基于良好工作关系的接触。
Maintains positive guest and colleague interactions with good workingrelationships.
§ 根据酒店、行业和公司的指引,回应需求、改变,执行任何合理的任务及额外职责。
Responds to requests to undertake any reasonable tasks and secondaryduties and to changes as dictated by the Hotel, industry and company.
阿丽拉珠海东澳岛坐落于东澳岛最南端岛尖悬崖之上。东澳岛位于珠海市香洲以南30公里处,怪石嶙峋,壁立千仞,是珠海以海洋生态发展为核心打造的高端度假胜地。岛上非常完整地保留着原始自然的生态环境,洁白的沙滩、湛蓝的海水、明媚的阳光与岛上浓绿的森林构造了东澳岛几近完美的生态旅游环境。秉承尊重自然的设计原则,建筑对于突兀的酒店客房体量进行巧妙处理,以惊涛骇浪的自然景象为设计灵感,波浪造型的悬浮顶冠覆盖酒店主楼,两条略带分角的平行线条恰似劈开的山石,俯瞰前冲入海的动感造型呼应着岩石与大海碰撞的激情与冲动, 与陡峭的山岩遥相呼应形成“惊涛拍岸”的奇观。104间房均为80平方米起全套房布局,面向大海的方向九米面宽,为宾客提供了极致的观景体验,壮阔浩渺的南中国海尽收眼底。酒店在融入当地社区和自然环境的同时也量身定制丰富多彩的探索之旅,意在为旅行者们打造一处宁静低调且私密的海岛避世栖居,让他们在此重新与大自然和彼此建立联系,能够找寻和恢复内心的平衡感。酒店不仅在空间设计充分考虑到与自然的共生,室内也采用天然材料,棉麻布艺,编织,白蜡木营造原生态的度假体验。同时尊重当地广府饮茶文化,每个房间另辟独立茶室,以舒缓的绿色背景墙和自然的苎麻编织地垫布局宁静的独享空间。遵循“从农场到餐桌“的纯正用餐体验,甄选丰富的季节性新鲜食材,由经验丰富的粤菜大厨精心烹制,在270°海景餐厅尽情享用地道的原汁原味的粤式。阿丽拉水疗致力于提升宾客奢华体验感,4间理疗房为宾客提供身心滋养,舒缓压力,重新取得身心灵的平衡。悬崖上悬挑出18米的泳道,借助海岛的自然风光,让海岸线、礁石、海风、晚霞等元素融合成独一无二的瑰丽景观,真正做到海天一色。利用岛屿的地形条件,将泳池放置于悬崖之上,既能还原场地原始的自然力量,也能为客人带来更强烈的感官体验,满足旅行者们对返璞归真的极致向往。阿丽拉珠海东澳岛致力于成为为宾客制造无价回忆的独具一格的旅行目的地。