【岗位职责】
1、负责管理餐厅,送餐部,大堂吧,酒吧,行政酒廊,宴会厅,为客人提供优质的对客服务,培训人才并在既定指导方针下开展工作;
2、当经理不在场时,负责人才的监督和管理指导,确保部门的正常运行;
3、全力解决客人的投诉,并负责将所有投诉进行记录和跟进解决;
4、招聘、管理、培训和发展餐厅团队成员;
5、保持高水平的酒店产品和服务知识,以便向客人解释和介绍相关的服务设施;
6、与所有的酒店客人建立并保持积极的关系。
7、领导安排的其他临时性工作。
【岗位要求】
1、三年餐饮部工作经验和至少一年管理岗位经验;
2、具备优秀的专业的餐厅运营知识;
3、具备优秀的沟通和表达能力。
Styled as an urban retreat in the heart of Xinjiekou area, Ming Hotel Nanjing MGallery Collection sits along Changjiang Road among the most prosperous neighborhood of downtown Nanjing, buzzing with luxury shops, top restaurants, and prestigious offices. Changjiang Road has been an important cultural destination for generations. Adjacent to museums, galleries, and the Great Hall of the People, Ming Hotel Nanjing MGallery Collection will act as both a touchpoint to the past and a ‘home away from home’ that puts guests at ease with moments of serenity, privacy, and exclusive lifestyle facilities. In addition to guestrooms, the hotel will offer studio and full-size apartments for an exquisite home-like living experience of comfort, intimacy and serene aesthetics, along with relaxing social spaces for making personal connections.意在营造一处都市度假胜地,南京明怡美憬阁精选酒店坐落于南京市中心最为繁华的街区长江路沿线,前往核心商圈新街口步行仅需十分钟。长江路遍布奢华商店、顶级餐厅和高端写字楼,并且历代以来都是文化胜地。酒店毗邻众多博物馆、美术馆以及南京人民大会堂,不仅是一个回眸历史的重要据点,更是一处繁华中的宜居寓所,能让宾客轻松享受宁静祥和的人生时光以及私密独有的旅居设施。除了客房外,南京明怡美憬阁精选酒店还将提供服务式公寓选项,为宾客呈现舒适、亲密和宁静的精致居家生活体验以及助力拓展人际关系网络的从容社交空间。