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工作内容
1、全面负责酒店式公寓客户接待、服务工作,营造良好的客户体验,并不断提升服务水平;
2、深入了解公司项目,支持各业务板块完成各类客户接待、项目介绍等工作;
3、根据项目营销活动需要,配合执行活动相关需求,分析各项数据,不断进行产品优化,提升活动影响力,配合销售工作;
4、熟练掌握项目内外部信息,提供准确问询服务;
5、及时向主管汇报未解决的投诉或问题并跟踪解决;
6、负责执行上级交办的其他工作并做好反馈
任职资格:
1.大专及以上学历,旅游或酒店管理相关专业优先;
2. 具有服务公寓/星级酒店前厅工作经验优先;
3.工作态度认真、严谨、踏实、吃苦耐劳,可接受轮班工作制;
4.性格开朗,有亲和力,有较强的沟通、协调和应变能力,乐于接受挑战。
苏州华贸姑苏里服务公寓(以下简称“姑苏里”或“公寓”)是华贸集团旗下酒店式服务公寓,坐落于苏州姑苏阊门古城外,沿河而建,东临阊门古城墙,毗邻拙政园、苏州博物馆,步行可达山塘街、留园、西园寺、寒山寺等著名景区,拥有得天独厚的园林景观、人文、自然资源,是《红楼梦》中的:“最是红尘中一、二等富贵风流之地”。 姑苏里从建筑到软硬装设计集结国内外顶级设计师团队,将消失数百年的江南传奇名园-紫芝园重现人间。公寓街区未来将与苏州首个丽思卡尔顿酒店、超甲级写字楼、国际化高端商业群、国际建筑大师安藤忠雄先生设计的美术馆等建筑群为邻,出门及可感受国际化的生活氛围。当古韵和现代相互交融,林立的现代建筑环绕园林观景呈现入画,穿越之感油然而生。 Suzhou Huamao Gusuli Service Apartment ( referred to as "GUSULI" or "Apartment") is a serviced apartment of Huamao Group. It's located outside the ancient city of Changmen,Gusu,Suzhou, by the river. And it's to the east of Changmen Ancient City Wall, near by Humble Administrator's Garden, Suzhou Museum. Many famous attractions could by walking,such as Shantang Street, Lingering Garden, Xiyuan Temple, Hanshan Temple. We have a unique garden landscape, culture and natural resources.It was mentioned from 《The Story of the Stone》 : "The most and second-class prosperous place in the world". GUSULI built by a number of well-known artists and masters who is come from local or international. They have restored the garden, legendary garden of Jiangnan, The Violet Garden has been lost for hundreds of years. In the future, the apartment will be neighborly by the first Ritz-Carlton Hotel in Suzhou, Super Grade A Office Buildings, Luxury shopping center and an art museum designed by the international architect Tadao Ando. You can feel the international lifestyle when you go out. When traditional and modern styles blend with each other, the many of modern buildings around the garden , They become very dreamy, kind of travel through time.