【岗位职责】
1、全面负责华贸中心全业态客服部门(含案场水吧、公寓、写字楼等)的日常运营管理工作,确保服务质量达标
2、建立并完善客服流程与标准,持续优化服务体验,有政府领导接待经验优先
3、处理重大客户投诉及突发事件,制定解决方案
4、定期分析客户反馈数据,提出改进建议并推动实施
5、负责客服团队培训、考核及人才梯队建设
【岗位要求】
1、女,30-40岁,南方人
2、具备优秀的服务意识和沟通协调能力
3、有较强的团队管理能力和抗压能力
4、熟悉客户服务流程及质量管理体系
5、能熟练使用各类办公软件及客服系统
6、具备酒店行业经验者(必须)
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苏州华贸姑苏里服务公寓(以下简称“姑苏里”或“公寓”)是华贸集团旗下酒店式服务公寓,坐落于苏州姑苏阊门古城外,沿河而建,东临阊门古城墙,毗邻拙政园、苏州博物馆,步行可达山塘街、留园、西园寺、寒山寺等著名景区,拥有得天独厚的园林景观、人文、自然资源,是《红楼梦》中的:“最是红尘中一、二等富贵风流之地”。 姑苏里从建筑到软硬装设计集结国内外顶级设计师团队,将消失数百年的江南传奇名园-紫芝园重现人间。公寓街区未来将与苏州首个丽思卡尔顿酒店、超甲级写字楼、国际化高端商业群、国际建筑大师安藤忠雄先生设计的美术馆等建筑群为邻,出门及可感受国际化的生活氛围。当古韵和现代相互交融,林立的现代建筑环绕园林观景呈现入画,穿越之感油然而生。 Suzhou Huamao Gusuli Service Apartment ( referred to as "GUSULI" or "Apartment") is a serviced apartment of Huamao Group. It's located outside the ancient city of Changmen,Gusu,Suzhou, by the river. And it's to the east of Changmen Ancient City Wall, near by Humble Administrator's Garden, Suzhou Museum. Many famous attractions could by walking,such as Shantang Street, Lingering Garden, Xiyuan Temple, Hanshan Temple. We have a unique garden landscape, culture and natural resources.It was mentioned from 《The Story of the Stone》 : "The most and second-class prosperous place in the world". GUSULI built by a number of well-known artists and masters who is come from local or international. They have restored the garden, legendary garden of Jiangnan, The Violet Garden has been lost for hundreds of years. In the future, the apartment will be neighborly by the first Ritz-Carlton Hotel in Suzhou, Super Grade A Office Buildings, Luxury shopping center and an art museum designed by the international architect Tadao Ando. You can feel the international lifestyle when you go out. When traditional and modern styles blend with each other, the many of modern buildings around the garden , They become very dreamy, kind of travel through time.