招聘培训经理 Training Manager_昆山时代皇冠假日酒店招聘信息-最佳东方

· Analyze training needs of the hotel in general and individual departments, and develop strategies which address needs, presenting in the form of a Training Business Plan for the General Manager and Executive Committee for review

· 分析酒店整体的和各部门的培训需求，针对需求制定策略，用培训业务计划书的形式呈交给总经理和行政委员会审阅。

· Familiarize yourself with the IHG HR and Training Standards, localizing where necessary

· 使自己了解洲际酒店集团人力资源和培训的规范，必要之处进行本地化处理。

· Ensure effective training programs are in place for the following:

· 确保在以下方面有效的执行培训计划：

o New Employee Orientation

o 新员工入职

o Train the Trainer

o 培训培训师

o Customer Service Training

o 宾客服务培训

o Technical job specific training (through certification of departmental standards and procedures)

o 技术性职位的专门培训(部门规范程序证书)

o Supervisory Skills Training

o 监督管理技能培训

o Management Development

o 管理层发展

o Fire, Life and Safety Training

o 消防和生命安全培训

o Selling Skills

o 销售技巧

o Employee retraining

o 员工再培训

· Monitor the progress of the Training Business Plan for each department tot ensure that the training objectives are being achieved

· 监督每个部门培训业务计划的进展，确保实现培训目标。

· Maintains all hotel training records

· 保存酒店全部的培训记录。

· Establish a training library of books, videos, journals and audio visual materials to assist trainers in their training programs and for staff personal development

· 建立培训图书馆，配备书籍，录像，记录和视听资料来协助培训师的培训计划以及员工的个人发展。

· Design, produce and implement training programmes which meet specific departmental needs in conjunction with Department Heads, ensuring that training session plans are structured and that training is effective

· 与部门领导一起设计、制定和执行能夠符合具体的部门要求的培训计划，确保培训课程方案的制定，以及培训的有效性。

· Attend departmental training session and critique performance

· 参加部门的培训课程，评估表现。

· Use IHG benchmarks to monitor success of training programs and amend your efforts accordingly. Eg: ESPS, GSTS, achievement of budget, etc

· 利用洲际酒店集团的基本测量标准监测培训计划的成果，并进行相应的修改。如CAPS，顾客满意指标(GSI)，预算完成情况等。

· Assist Department Trainers in preparing and conducting departmental training and assess accordingly

· 协助部门培训师准备和进行部门培训并进行评估。

· Prepare and monitor training programs for:

· 制定和监督为以下人员提供的培训项目：

o Management Trainees

o 管理培训生

o Work Experience

o 实习生

o Hotel School Trainees, etc

o 酒店学校实习生等

· Obtain a network of specialist training professionals who can assist with the conduct of training programmes for advanced or specialist training

· 与能够协助提供高级或专业培训的专业人士取得联系。

· Ensure that Department Heads abide by their responsibilities of employee training against departmental SOPs

· 确保部门领导遵守自己的职责为员工提供有关部门规范程序的培训。

· Produce monthly training reports for your Manager and the General Manager including:

· 为上级经理和总经理编制以下月度培训报告：

o Internal Training Programs conducted:

o 完成的内部培训项目：

n Who attended

n 参加人

n Number of people attended

n 参加人数

n Duration of training

n 培训时间

n Who trained

n 培训师

n Cost of delivery (including labor costs)

n 培训成本(包括人工成本)

n Anticipated return on investment and/or training goal

n 预计的收益和培训目标

o External training programs attended:

o 参加的外部培训项目：

n Who attended

n 参加人

n Number of people attended

n 参加人数

n Duration of training

n 培训时间

n Who trained

n 培训师

n Cost of delivery (including labor costs)

n 培训成本(包括人工成本)

n Anticipated return on investment and/or training goal

n 预计的收获和培训目标

· Liaise with other IHG Training Managers to share experiences and resources

· 与洲际酒店集团的培训经理们保持联系，交流经验，交换资源。

· Liaise with educational institutions conducting hospitality and training courses

· 同从事旅游服务和培训课程的教育机构保持联系。

· Maintain current information and records of suppliers of training resources and materials

· 更新培训资源和资料供应商的信息和记录。

· Delivers briefings of all internal programmes to executive management and department heads

· 为行政管理层和部门领导提供所有内部培训计划的介绍。

· Contributes towards regional activities as directed by Regional Director of Human Resources / General Manager

· 按照地区人力资源总监和总经理的指示为本地区的工作效力。

· Provides input for probation and formal performance appraisal discussions to Line Managers in line with company guidelines

· 为按照公司的指导方针进行的正式的员工绩效考核和鉴定提供建议。

· Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance

· 向员工提供工作指导、咨询，必要时对其进行批评处分，并提供建设性反馈意见以便提高工作绩效

· Regularly communicates with staff and maintains good relations

· 定期与员工交流思想，保持良好的员工关系。

· Works with Superior in the preparation and management of the Department’s budget

· 和上级领导一起编制和管理部门预算

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