招聘行政楼层经理 Crowne Plaza Club Manager_昆山时代皇冠假日酒店招聘信息-最佳东方

· Monitor club floor personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure

· Monitor club floor personnel to ensure Priority Club members, guests staying on Club Floor consistently receive all benefits, repeat guests and other VIP’s receive special recognition and service

· Inspects all VIP rooms prior to arrival

· Greet VIP guests personally

· Ensuring exclusive check in and check out services are offering in-room and/or Club Lounge

· Ensuring food and beverage service in the club lounge is exceptional.

· Providing business centre style services and meeting rooms to Club Floor guests

· Liaise with other departments and necessary outside contracts to ensure excellent service delivery

· Oversee maintenance of efficient repeat guest history system

· Promote Inter-Hotel sales and in-house facilities

· Perform such functions as to include but not be limited to:

o Priority Club and regular guest welcome letters

o Solicitation of Priority Club applications

o Attending to special requests by guests

· Develop and implement guest telephone contact systems

· Handle guest complaints and refer them as necessary, follows up on corrective action

· Compile, analyze and control club floor’ costs

· Schedule and attend regular Priority Club and VIP guest cocktail parties and social engagements in an effort to further improve on service delivery

· Review arrival lists for all club floor arrivals and VIPs to check room allocations, amenities, and special requests

· Prepare requisitions for amenities on a timely basis

· Overall responsible for ensuring and maintaining the entire range of services offered for the Club Floor and Club Lounge with the aim to maximum guest satisfaction

· Appraise appearance, discipline and efficiency of all staff under direct supervision and initiate immediate remedial action if necessary

· Organize and conduct regular meeting for all Guest Service’s staff to facilitate communications and smooth operations

· Prepare efficient work schedule for Guest Relations Staff, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures

· Ensure properly inventory control of beverage, tableware and linen in Club Floor and co-ordinate with Finance on monthly inventory inspection

· Ensure all Club Floor reports are completed on timely basis and submitted to Front Office Manager for reference

Ensure all damage of tableware, glassware in Club Floor are recorded and follow up with hotel procedures.

昆山时代皇冠假日酒店位于前进东路333号，毗邻昆山时代大厦（昆山经开区管委会办公大楼），美丽的夏驾河从中蜿蜒穿过。酒店交通便利，步行至地铁11号线夏驾河公园站仅需5分钟，开车至上海虹桥国际机场仅需30分钟。酒店配备532间设计新颖的客房及套房为您提供皇冠假日水准的舒适享受；酒店配备超过5500平米的宴会、会议场地，三层无柱“时代大宴会厅”面积超过3300平方米，可以承办各种类型的大型商务活动，也是高档鸡尾酒会、中西式婚宴、各种小型会议的理想选择。皇冠会议总监及其团队一站式的专业服务，将确保您每个会议及活动的圆满成功。酒店拥有3个风格迥异的餐厅，无论是本土客人还是国外来宾，无需远行，即可在这里享用世界各地品种繁多的美食佳酿。在繁忙的工作和商务活动之余，客人可以体验我们的酒吧、健身中心、室内恒温泳池等休闲娱乐设施。昆山时代皇冠假日酒店全新层次的殷勤招待和完善服务，为您呈现无数精彩视角。不管是工作、娱乐、休憩、放松，都为您的昆山行提供超凡体验。酒店目前正在筹备阶段，计划于2024年9月份开业，期待有职业梦想的人才加入。