招聘宾客服务中心经理 Gueset Service Center Manager_昆山时代皇冠假日酒店招聘信息-最佳东方

· Directs, supervises and coordinates the activities in Telephone department and Business Centre

· Monitor Telephone department and Business Centre personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention

· Develops and implement procedures for proper handling in and out going telephone calls, facsimile transmission, rental equipment, lease telephone lines and other telecommunication and secretarial services

· Investigates complaints regarding the Telephone services, Business Centre services and takes appropriate actions

· Develops working plans to carry out goals, compares actual achievements against goal periodically, take necessary corrective actions

· Organizes and conducts regular meeting for all telephone operators and business centre staffs to facilitate communication and a smooth operation

· Manages and monitors the operation of all equipment’s, software, hardware and endure all units are working and installed properly

· Ensures all equipments in Operator’s room and Business Centre are covered by the correct maintenance contract and the preventive maintenance is performed

· Maintains up to date list of all equipment in Operator’s room and Business Centre

· Monitors the performance of PABX/Voice Mail/Call Accounting software and maintain logbook of equipment performance report

· Investigates and reports software problem to Vendors, coordinates interface problem solving with the hotel System Manager

· Maintains suitable record to process telephone calls in the billing system, and to maintain record of the room status up to the Brand minimum standards

· Maintains user documentation, PABX system reports, telephone list, and numbering plan leases agreement on rental lines, maintenance contract and local licenses

· Performs PABX data-base programming and regular service change to control class of service on all telephone sets in the hotel.

· Prepares and controls departmental budgeted

· To attend Telecommunication seminar, product knowledge, presentation, organized by the external bodies

· Conducts shift briefings to ensure hotel activities and operational requirements are known

· Prepares efficient work schedule for operators and Business Centre clerks, arranging holidays, vacation, taking occupancy and forecasts and any large group movements into consideration

· Appraise appearance, discipline and efficiency of all staff order direct supervision and initiate immediate remedial action if necessary

· Set up guests’ business appointments

· Ensure stationery supplies are maintained to standard, ordering in advance when required

· Participate in broader Front Office meetings to keep abreast of issues in the department and inform your staff of same

· Forecast future business trends on a monthly basis and plan strategies to take full benefit of forecasted business trends

· Analyze business centre’s strengths, weaknesses and opportunities, Develop and implement action plans to improve strengths, overcome weaknesses and capture opportunities

· Assist in planning and co-ordinating activities to ensure that a budgeted sales targets are met or exceeded

· Complete regular market surveys of competitor’s products

· Assist with the development of strategies based on market research that will ensure achievement of market share and outlet profit targets

· Establishes and maintains effective employee relations

· Performs related duties and special projects as assigned.

昆山时代皇冠假日酒店位于前进东路333号，毗邻昆山时代大厦（昆山经开区管委会办公大楼），美丽的夏驾河从中蜿蜒穿过。酒店交通便利，步行至地铁11号线夏驾河公园站仅需5分钟，开车至上海虹桥国际机场仅需30分钟。酒店配备532间设计新颖的客房及套房为您提供皇冠假日水准的舒适享受；酒店配备超过5500平米的宴会、会议场地，三层无柱“时代大宴会厅”面积超过3300平方米，可以承办各种类型的大型商务活动，也是高档鸡尾酒会、中西式婚宴、各种小型会议的理想选择。皇冠会议总监及其团队一站式的专业服务，将确保您每个会议及活动的圆满成功。酒店拥有3个风格迥异的餐厅，无论是本土客人还是国外来宾，无需远行，即可在这里享用世界各地品种繁多的美食佳酿。在繁忙的工作和商务活动之余，客人可以体验我们的酒吧、健身中心、室内恒温泳池等休闲娱乐设施。昆山时代皇冠假日酒店全新层次的殷勤招待和完善服务，为您呈现无数精彩视角。不管是工作、娱乐、休憩、放松，都为您的昆山行提供超凡体验。酒店目前正在筹备阶段，计划于2024年9月份开业，期待有职业梦想的人才加入。