招聘预定经理 Reservation Manager_昆山时代皇冠假日酒店招聘信息-最佳东方

· Directs, supervises and coordinates the activities in reservation department

· 指导、监督和协调预定部的活动

· Develops and implement procedures for proper handling in and out going telephone calls, facsimile transmission, rental equipment, lease telephone lines and other telecommunication services

· 开发和应用相关程序，适当处理进出酒店的电话、传真以及设备和电话线租用及其它电信服务

· Investigates complaints regarding the Telecommunication services and the Operators and technicians, takes appropriate actions.

· 调查关于电信服务部及话务员和技术人员的投诉并采取相应措施

· Develops working plans to carry out goals, compares actual achievements against goal periodically, take necessary corrective actions

· 制订工作计划以实现目标，定期将实际成绩与所定目标进行对比，并采取必要的纠正措施

· Establishes and maintains effective employee relations

· 与员工建立并保持良好的工作关系

· Organizes and conducts regular meeting for all Telecommunication staff to facilitate communication and a smooth operation

· 组织和召开由所有电信部工作人员参加的会议，以加强交流和保证业务的顺利进行

· Manages and monitors the operation of all equipment’s, software, hardware and endure all units are working and installed properly

· 对所有设备、软件、硬件进行管理和监测，并确保其安装和运转良好

· Ensures all telecommunication equipment’s are covered by the correct maintenance contract and the preventive maintenance is performed

· 确保所有电信设备的维护均得到有效外包，并对其实施预防性维护

· Maintains up to date list of all telecommunication equipment

· 更新列有所有电信设备的清单

· Monitors the performance of PABX/Voice Mail/Call Accounting software and maintain logbook of equipment performance report

· 监测程控交换机，语音邮件，通信呼叫统计软件的运转情况，并將设备运转报告的登記在日志上

· Investigates and reports software problem to Vendors, coordinates interface problem solving with the hotel System Manager

· 就软件出现的问题进行调查，并向供应商提交报告，与酒店系统部经理协调界面问题的解决

· Maintains suitable record to process telephone calls in the billing system, and to maintain record of the room status up to the Brand minimum standards

· 保持适当记录，以处理酒店计费系统中的电话，并按照品牌最低标准保持客房情况记录

· Maintains user documentation, PABX system reports, telephone list, and numbering plan leases agreement on rental lines, maintenance contract and local licenses

· 保管用户文件、程控交换机系统报告、电话清单、租赁线路的编号方案租赁合同、维护工作外包合同和当地执照

· Performs PABX data-base programming and regular service change to control class of service on all telephone sets in the hotel.

· 进行程控交换机数据库编程以及常规服务变更，以控制所有酒店内所有电话机的服务等级

· Prepares and controls departmental budgeted

· 准备并控制部门预算

· To attend Telecommunication seminar, product knowledge, presentation, organized by the external bodies

· 参加由外单位组织的电信研讨会、产品知识讲座和演示。

· Performs related duties and special projects as assigned

· 完成被分派的相关工作任务和特殊项目

· Conducts shift briefings to ensure hotel activities and operational requirements are known

· 进行交接班说明工作，确定了解酒店活动和运营要求

· Prepares efficient work schedule for Telephone staff, arranging holidays, vacation, taking occupancy and forecasts and any large group movements into consideration

· 在考虑酒店入住情况和预测以及大规模的团组活动的前提下，为电话服务部员工准备高效的工作计划，安排节日和假日

· Works with Superior and Human Resources on manpower planning and management needs

· 与上级领导和人力资源部一起进行人力规划和管理需求。

· Works with Superior and Director of Finance in the preparation and management of the Department’s budget.

· 与上级领导和财务总监一起编制和管理部门预算。

昆山时代皇冠假日酒店位于前进东路333号，毗邻昆山时代大厦（昆山经开区管委会办公大楼），美丽的夏驾河从中蜿蜒穿过。酒店交通便利，步行至地铁11号线夏驾河公园站仅需5分钟，开车至上海虹桥国际机场仅需30分钟。酒店配备532间设计新颖的客房及套房为您提供皇冠假日水准的舒适享受；酒店配备超过5500平米的宴会、会议场地，三层无柱“时代大宴会厅”面积超过3300平方米，可以承办各种类型的大型商务活动，也是高档鸡尾酒会、中西式婚宴、各种小型会议的理想选择。皇冠会议总监及其团队一站式的专业服务，将确保您每个会议及活动的圆满成功。酒店拥有3个风格迥异的餐厅，无论是本土客人还是国外来宾，无需远行，即可在这里享用世界各地品种繁多的美食佳酿。在繁忙的工作和商务活动之余，客人可以体验我们的酒吧、健身中心、室内恒温泳池等休闲娱乐设施。昆山时代皇冠假日酒店全新层次的殷勤招待和完善服务，为您呈现无数精彩视角。不管是工作、娱乐、休憩、放松，都为您的昆山行提供超凡体验。酒店目前正在筹备阶段，计划于2024年9月份开业，期待有职业梦想的人才加入。