• 五险一金
• 节日礼物
• 岗位晋升
• 技能培训
• 包吃包住
• 午餐补贴

·       Conducts shift briefings to ensure hotelactivities and operational requirements are known 
·       Supervise Front Desk operations during assignedshift including:
o   Maintenance of guest information
o   Maintenance of information about local events
o   Compile occupancy statistics
o   Supervise the use of he public address system
o   Supervise group bookings
o   Assisting with serious complaints
·       Supervise cashiering activities during shiftincluding:
o   Cash handling and banking procedure
o   Dealing with irregular payments
o   Instructing staff in credit policies andfacilities
o   Instructing staff in cash security procedures
o   Carry out debtor control
o   Prepare reports
o   Supervise the cashiering system
·       Greets all guests atall times in a friendly and helpful manner and attempts to learn and useguest’s name at every opportunity  
·       Registers and roomsall arrivals according to established procedures
·       Maintains intimateknowledge of departmental standards and procedures and ensuring itsimplementation
·       Ensuring all data ofcheck in, check out and room change are entered completely into the hotelsystems in accordance with reservation
·       Conduct cashierfloat inspection and ensures accurate daily report of all money received
·       Cashes hotel guest’spersonal and travelers checks and assists with currency exchange and ensure theaccuracy of these activities
·       Responsible andattends to guest’s request of using the service of safety box at all times andmaintain the accurate record 
·       Knowledgeable ofall special promotion procedures, for programs such as; Seasonal Packages and IntercontinentalHotels Group Loyalty programs.
·       Attends to guest’scomplaints, inquiries and requests, referees problems to Guest Service Manager/ReceptionManager if he/she unable to assist
·       Is familiar withother Intercontinental Hotels and Resorts so that guest indicating any nextdestination on the registration card can be “sold” an onward booking to anotherInterContinental Hotels
·       Does everythingpossible to ensure that the guests depart the hotel with a positive impressionof hotel service
·       Performs the auditbalances and prepares all works for audit in an orderly fashion
·       Maintainscomprehensive knowledge of standard reservation procedures including correctforms to use, how to read telex, e-mail, messages, and how to interpretavailability sources within the reservation systems
·       Maintains exemplarydeportment standards of behavior and appearance and attitude as expected in aICHG Brand 
·       Takes personalinterest and pride to ensure that the front desk work area is kept clean and inan orderly state al all times
·       Endeavors tomaintain the high standards of the hotel with particular regard to theimportance of ICHG Loyalty Program member and other VIP’s and with reference tohotel and to be a health or safety hazard
·       Establishes andmaintains effective employee relations
·       Performs relatedduties and special projects as assigned

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