招聘前台主管 Front Desk Supervisor_昆山时代皇冠假日酒店招聘信息-最佳东方

· Conducts shift briefings to ensure hotelactivities and operational requirements are known

· Supervise Front Desk operations during assignedshift including:

o Maintenance of guest information

o Maintenance of information about local events

o Compile occupancy statistics

o Supervise the use of he public address system

o Supervise group bookings

o Assisting with serious complaints

· Supervise cashiering activities during shiftincluding:

o Cash handling and banking procedure

o Dealing with irregular payments

o Instructing staff in credit policies andfacilities

o Instructing staff in cash security procedures

o Carry out debtor control

o Prepare reports

o Supervise the cashiering system

· Greets all guests atall times in a friendly and helpful manner and attempts to learn and useguest’s name at every opportunity

· Registers and roomsall arrivals according to established procedures

· Maintains intimateknowledge of departmental standards and procedures and ensuring itsimplementation

· Ensuring all data ofcheck in, check out and room change are entered completely into the hotelsystems in accordance with reservation

· Conduct cashierfloat inspection and ensures accurate daily report of all money received

· Cashes hotel guest’spersonal and travelers checks and assists with currency exchange and ensure theaccuracy of these activities

· Responsible andattends to guest’s request of using the service of safety box at all times andmaintain the accurate record

· Knowledgeable ofall special promotion procedures, for programs such as; Seasonal Packages and IntercontinentalHotels Group Loyalty programs.

· Attends to guest’scomplaints, inquiries and requests, referees problems to Guest Service Manager/ReceptionManager if he/she unable to assist

· Is familiar withother Intercontinental Hotels and Resorts so that guest indicating any nextdestination on the registration card can be “sold” an onward booking to anotherInterContinental Hotels

· Does everythingpossible to ensure that the guests depart the hotel with a positive impressionof hotel service

· Performs the auditbalances and prepares all works for audit in an orderly fashion

· Maintainscomprehensive knowledge of standard reservation procedures including correctforms to use, how to read telex, e-mail, messages, and how to interpretavailability sources within the reservation systems

· Maintains exemplarydeportment standards of behavior and appearance and attitude as expected in aICHG Brand

· Takes personalinterest and pride to ensure that the front desk work area is kept clean and inan orderly state al all times

· Endeavors tomaintain the high standards of the hotel with particular regard to theimportance of ICHG Loyalty Program member and other VIP’s and with reference tohotel and to be a health or safety hazard

· Establishes andmaintains effective employee relations

· Performs relatedduties and special projects as assigned

昆山时代皇冠假日酒店位于前进东路333号，毗邻昆山时代大厦（昆山经开区管委会办公大楼），美丽的夏驾河从中蜿蜒穿过。酒店交通便利，步行至地铁11号线夏驾河公园站仅需5分钟，开车至上海虹桥国际机场仅需30分钟。酒店配备532间设计新颖的客房及套房为您提供皇冠假日水准的舒适享受；酒店配备超过5500平米的宴会、会议场地，三层无柱“时代大宴会厅”面积超过3300平方米，可以承办各种类型的大型商务活动，也是高档鸡尾酒会、中西式婚宴、各种小型会议的理想选择。皇冠会议总监及其团队一站式的专业服务，将确保您每个会议及活动的圆满成功。酒店拥有3个风格迥异的餐厅，无论是本土客人还是国外来宾，无需远行，即可在这里享用世界各地品种繁多的美食佳酿。在繁忙的工作和商务活动之余，客人可以体验我们的酒吧、健身中心、室内恒温泳池等休闲娱乐设施。昆山时代皇冠假日酒店全新层次的殷勤招待和完善服务，为您呈现无数精彩视角。不管是工作、娱乐、休憩、放松，都为您的昆山行提供超凡体验。