招聘礼宾主管 Concierge Supervisor_昆山时代皇冠假日酒店招聘信息-最佳东方

· Ensure that all guest’s baggage are received and delivered upon arrival and departure even for baggage storage pertaining to the procedure laid down in the Inter-Continental Hotels & Resorts Front Office Manual

· Be thoroughly aware of arrivals and departures of each day with emphasis on VIP’s, Priority Club Members, groups and crew movements

· Accepts luggage and parcels for safekeeping and ensure that at all times it is recorded properly

· Maintain a logbook to record all important events and matters for follow ups and forward it to the Front Office Manager very morning

· Ensure that the flags are raised and always in good condition per established procedures

· To work closely with Guest Relations Officer to ensure baggage for VIP’s, Priority Club Members are delivered promptly

· To assist the Doorman and supervise on traffic control along the driveway during peak hours

· Conducts daily briefing and to ensure that all uniform service staff are kept up to date, properly instructed and that all staff are properly dressed, neat and clean before start of duty. Similarly, staff appearance should remain clean, smart and tidy at all times.

· Be responsible for training Bellman and Doorman, in their respective jobs (by identifying training needs)

· Ensure that all staff are fully informed and knowledgeable on hotel facilities and its surrounding areas

· Ensure that the surrounding areas at the lobby level and main entrance are clean

· Supervise the Parking Valets in handling guests’ vehicles properly

· Prepare newspaper orders and co-ordinates with news vendor for early delivery. Supervises Bellman for newspaper delivery

· Ensuring that all equipment (trolley, etc....) are in proper condition and recorded properly

· Must be fully conversant with emergency evacuation and fire procedures and ensuring all uniformed staff are aware of these procedures

· Pre-check all group rooming lists for arrival and departure

· Monitors that the Concierge staff is engaged in their daily duties – greeting of guests at entrance, carrying baggage, rooming of guests, daily directory postings, transfer arrangements.

· Ensure that all staff and sub-ordinates within the section are using the training given

· Determines work schedule of the Bell service personnel, records attendance and accomplishments of Bell Service Personnel and endorses unfinished duties to incoming shift in appropriate logbooks

· Maintain and control the use of storeroom, ensures the cleanliness and see to it that proper procedures are followed in receiving, storing and issuing of baggage and any other items as may be left behind by guests

· Responsible for the cleanliness of the trolleys and the storage room. To assign a bell person to be responsible for this task

· Ensure that the Bellman and Doorman are at their respective position so that no areas are left unmanned at all times

· Answers telephone and dispatched bellman on calls

· Keeps record of bellmen calls

· Responsible for orderly crew on each shift

· Accepts checks and issues claim checks for baggage, coats, packages and other articles presented for checking

· Releases checked articles in exchange for claim checks

昆山时代皇冠假日酒店位于前进东路333号，毗邻昆山时代大厦（昆山经开区管委会办公大楼），美丽的夏驾河从中蜿蜒穿过。酒店交通便利，步行至地铁11号线夏驾河公园站仅需5分钟，开车至上海虹桥国际机场仅需30分钟。酒店配备532间设计新颖的客房及套房为您提供皇冠假日水准的舒适享受；酒店配备超过5500平米的宴会、会议场地，三层无柱“时代大宴会厅”面积超过3300平方米，可以承办各种类型的大型商务活动，也是高档鸡尾酒会、中西式婚宴、各种小型会议的理想选择。皇冠会议总监及其团队一站式的专业服务，将确保您每个会议及活动的圆满成功。酒店拥有3个风格迥异的餐厅，无论是本土客人还是国外来宾，无需远行，即可在这里享用世界各地品种繁多的美食佳酿。在繁忙的工作和商务活动之余，客人可以体验我们的酒吧、健身中心、室内恒温泳池等休闲娱乐设施。昆山时代皇冠假日酒店全新层次的殷勤招待和完善服务，为您呈现无数精彩视角。不管是工作、娱乐、休憩、放松，都为您的昆山行提供超凡体验。酒店目前正在筹备阶段，计划于2024年9月份开业，期待有职业梦想的人才加入。