• 五险一金
• 节日礼物
• 岗位晋升
• 技能培训
• 包吃包住
• 午餐补贴

·      Greets all guests atall times in a friendly and helpful manner and attempts to learn and useguest’s name at every opportunity  
·      Registers and roomsall arrivals according to established procedures
·      Maintains intimateknowledge of departmental standards and procedures 
·      Performs check in,check out and room change procedures and ensures all data are entered completelyinto the hotel systems in accordance with reservation
·      Controls andmaintains arrivals and departures records and pre-registration cards for VIPsand Priority Club Members
·      Maintains cashierfloat and ensures accurate daily report of all money received
·      Ensure sufficientadvance deposit collected upon check in and action on high balance accountevery shift
·      Cashes hotel guest’spersonal and travelers checks and assists with currency exchange, ensure nofake or damage currency collect when receiving or changing money for the guest
·      Be familiar withtravel agent or any organization voucher and check the validity of travel agentvouchers
·      Keeps abreast ofall modifications to accounting policies and procedures
·      Maintain anaccurate room status and to be familiar with all room types, package plan, roomrates, F&B promotion etc
·      Advise Concierge onthe assigned rooms to expedite the delivery of luggage
·      Responsible andattends to guest’s request of using the service of safety box at all times
·      Knowledgeable ofall special promotion procedures, for programs such as; Seasonal Packages and IntercontinentalHotels Group Loyalty programs
·      Attends to guest’scomplaints, inquiries and requests, referees problems to supervisor/AssistantManager if he/she unable to assist
·      Record in thelogbook any unusual happenings and all important matters for follow up
·      Run the “back-up”in order to anticipate computer or electrical failure according to the setstandard
·      Is familiar withother Intercontinental Hotels and Resorts so that guest indicating any nextdestination on the registration card can be “sold” an onward booking to anotherInterContinental Hotels
·      Does everythingpossible to ensure that the guests depart the hotel with a positive impressionof hotel service
·      Performs the audit balancesand prepares all works for audit in an orderly fashion
·      When on nightshift, checks night report, prepare the morning report and prepare allnecessary forms for the guest arrival
·      Check allcorrespondences to ensure billing instructions are properly approved andsupported with voucher or other valid credit advance
·      Maintainscomprehensive knowledge of standard reservation procedures including correctforms to use, how to read telex, e-mail, messages, and how to interpretavailability sources within the reservation systems
·      Prepare groupmaster folio and outstanding list upon check out
·      Ensure accuratepost of guests’ miscellaneous charges into guest accounts
·      Ensure hotel creditpolicy is adhered to at all times
·      Handle small amountof cash paid out
·      Ensure all vouchersfor rebates, transfers, paid-outs and corrections are clearly explained andsupported
·      Ensure all guestssettle their account by proper form of payment before leaving the hotel
·      To balance the day’spostings, receipts, cash and credit cards to the computer print-outs at the endof shift. Ensure Shift Leader witness your balance work and drop in the float
·      Hand over to the followingGuest Service Officer the established sum of the rotating float. Both partymust acknowledge the transfer in the prided logbook. Maintain, count and keepsecure all house funds
·      Help in the effortto avoid late charges and skippers and to inform the Guest Service ShiftLeader/Reception Manager/Front Office Manager if they are discovered
·      Make sure allchecks and folios are following the number sequence. Sings void checks with thereason
·      Takes wake up callsfrom guests, files in properly the call list and then sends it to the TelephoneOperator for process
·      Make sure allcashier transaction summaries have been completed correctly and balanced withOpera Summary
·      Responsible formaintaining enough currency denominations for cashiers daily exchange
·      Maintains exemplarydeportment standards of behavior and appearance and attitude as expected in aICHG Brand 
·      Takes personalinterest and pride to ensure that the front desk work area is kept clean and inan orderly state al all times
·      Endeavors tomaintain the high standards of the hotel with particular regard to theimportance of ICHG Loyalty Program member and other VIP’s and with reference tohotel and to be a health or safety hazard

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