招聘行政楼层接待 Club Receptionist_昆山时代皇冠假日酒店招聘信息-最佳东方

· Ensuring maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure

· Ensure guests staying on Club Floor consistently receive all benefits, repeat guests and other VIP’s receive special recognition and service

· Inspects all VIP rooms prior to arrival

· Greet VIP guests personally

· Ensuring exclusive check in and check out services are offering in-room and/or Club Lounge

· Ensuring food and beverage service in the club lounge is exceptional

· Providing business centre style services and meeting rooms to Club Floor guests

· Liaise with other departments and necessary outside contracts to ensure excellent service delivery

· Ensuring maintenance of efficient repeat guest history system

· Promote Inter-Hotel sales and in-house facilities

· Perform such functions as to include but not be limited to:

o Priority Club and regular guest welcome letters

o Solicitation of Priority Club applications

o Attending to special requests by guests

· Develop and implement guest telephone contact systems

· Handle guest complaints and refer them as necessary, follows up on corrective action

· Control club floor’ costs

· Review arrival lists for all club floor arrivals and VIPs to check room allocations, amenities, and special requests

· Prepare requisitions for amenities on a timely basis

· Ensuring and maintaining the entire range of services offered for the Club Floor and Club Lounge with the aim to maximum guest satisfaction

· Maintain efficient communication with CPC Floor Shift Leader and CPC Floor Manager

· Ensure properly inventory control of beverage, tableware and linen in Club Floor

· Ensure all Club Floor reports are completed on timely basis and submitted to CPC Floor Manager for reference

· Ensure all damage of tableware, glassware in Club Floor are recorded and follow up with hotel procedures

· Maintains cashier float and ensures accurate daily report of all money received

· Cashes hotel guest’s personal and travelers checks and assists with currency exchange

· Keeps abreast of all modifications to accounting policies and procedures

· Responsible and attends to guest’s request of using the service of safety box at all time

· Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages and Intercontinental Hotels Group Loyalty programs

· Attends to guest’s complaints, inquiries and requests, referees problems to CPC Floor Shift Leader/CPC Floor Manager if he/she unable to assist

· Is familiar with other Intercontinental Hotels and Resorts so that guest indicating any next destination on the registration card can be “sold” an onward booking to another InterContinental Hotels

· Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service

· Performs the audit balances and prepares all works for audit in an orderly fashion

· Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e-mail, messages, and how to interpret availability sources within the reservation systems

· Maintains exemplary deportment standards of behavior and appearance and attitude as expected in a IHG Brand

· Takes personal interest and pride to ensure that the Club Floor work area is kept clean and in an orderly state al all times

· Endeavors to maintain the high standards of the hotel with particular regard to the importance of IHG Loyalty Program member and other VIP’s and with reference to hotel and to be a health or safety hazard

昆山时代皇冠假日酒店位于前进东路333号，毗邻昆山时代大厦（昆山经开区管委会办公大楼），美丽的夏驾河从中蜿蜒穿过。酒店交通便利，步行至地铁11号线夏驾河公园站仅需5分钟，开车至上海虹桥国际机场仅需30分钟。酒店配备532间设计新颖的客房及套房为您提供皇冠假日水准的舒适享受；酒店配备超过5500平米的宴会、会议场地，三层无柱“时代大宴会厅”面积超过3300平方米，可以承办各种类型的大型商务活动，也是高档鸡尾酒会、中西式婚宴、各种小型会议的理想选择。皇冠会议总监及其团队一站式的专业服务，将确保您每个会议及活动的圆满成功。酒店拥有3个风格迥异的餐厅，无论是本土客人还是国外来宾，无需远行，即可在这里享用世界各地品种繁多的美食佳酿。在繁忙的工作和商务活动之余，客人可以体验我们的酒吧、健身中心、室内恒温泳池等休闲娱乐设施。昆山时代皇冠假日酒店全新层次的殷勤招待和完善服务，为您呈现无数精彩视角。不管是工作、娱乐、休憩、放松，都为您的昆山行提供超凡体验。酒店目前正在筹备阶段，计划于2024年9月份开业，期待有职业梦想的人才加入。