- 服务热线:400-826-0101 (9:00-18:00)
- 杭州总部:0571-88866108 (9:00-18:00)
- 服务邮箱:service@veryeast.com
- 联系我们
![](http://f3-v.veimg.cn/user/static/pcdl.dc946360.png)
扫码下载最佳东方APP
![](http://f3-v.veimg.cn/user/static/wx.2917415b.png)
扫码关注最佳东方公众号
Develop deep understanding and knowledge of key sectors targeted by hotel and ensure products and services are ahead of competition to maximise guest satisfaction
对酒店的主要目标行业有深入的了解和了解,确保产品和服务领先于竞争对手,最大限度地提高客人的满意度
Provide creative input into Meetings Product Development to maintain a point of differentiation by developing innovative product and revenue opportunities
为会议产品开发提供创造性的投入,通过开发创新产品和收入机会来保持差异化
Ensure the timely follow-up and pursuit of strategic relationships with customers and stakeholders in order to drive the highest levels of guest experience
确保及时跟进和发展与客户和利益相关者的战略关系,以获得最高水平的客户体验
Contribute actively to the compilation of annual business plan and strategic sales & marketing plans
积极参与年度业务计划和战略营销计划的编制
Conduct and/or assist the sales team with customer negotiations
指导和/或协助销售团队进行客户谈判
Ensure timely delivery of Master Invoice to customers and help with facilitating payment
确保主发票及时送达客户,并帮助客户付款
Participate in the preparation of the annual departmental operating budget and financial plans. Monitor budget and up sell products and services while minimising waste to increase revenue
参与制定部门年度经营预算和财务计划。监控预算并提高产品和服务的销售,同时减少浪费以增加收入
Negotiate food and beverage prices, function space, and hotel services within approved departmental booking guidelines
在批准的部门预订指引范围内,协商餐饮价格、功能空间和酒店服务
Direct day to day conference/convention activities, plan and assign work, and establish performance and development goals for team members
指导日常会议/会议活动,计划和分配工作,为团队成员建立绩效和发展目标
Provide effective leadership to events teams, including the ability to direct activities according to the relevant detailed SOPs
为活动团队提供有效的领导,包括根据相关的详细sop指导活动的能力
Enhance team performance through effective communication and coordination with other departments. Ensure appropriate staffing levels based on guest volume. Develop and sustain effective relationships with clients, maximizing satisfaction and on-sell opportunities
通过与其他部门的有效沟通和协调,提高团队绩效。根据客人数量确保合适的人员配备。与客户建立并保持有效的关系,最大限度地提高客户满意度和销售机会
Communicate to his/her superior any issues encountered and other relevant information
与他/她的上级沟通遇到的任何问题和其他相关信息
Organize training sessions, daily briefings and other meetings as required; ensure staff has the tools, training and equipment to carry out job duties
将遇到的任何问题和其他相关信息传达给他/她的上级。确保员工有执行工作职责的工具、培训和设备
Conduct periodic formal reviews with the Meetings Events Team on their targets and goals
与会议活动团队一起对他们的目标和目标进行定期的正式回顾
Conduct Annual Performance reviews, set Key Performance Objectives and Personal Development plans in line with IHG standards and brand standards for each member of the team
根据洲际酒店集团的标准和品牌标准,进行年度绩效评估,制定关键绩效目标和个人发展计划
Recommend and/or initiate salary, disciplinary, or other staffing/human resource-related actions in accordance with hotel or company rules and policies
根据酒店或公司的规章制度和政策,建议和/或发起薪资、纪律或其他人事/人力资源相关的行动
Act as escalation point for clients and members of Meetings Events Team and provide resolution to issues
为客户和会议活动团队成员提供升级点,并为问题提供解决方案
Process customer inquiries in accordance to specified service standards
按照指定的服务标准处理客户咨询
Develop and deliver relevant documentation to the customer (e.g. loyalty programmes, area attractions, restaurants, facility information)
开发并向客户交付相关文件(如忠诚度计划、区域景点、餐厅、设施信息)
Assign appropriate designated Event personnel based on the event requirement
根据活动需求分配合适的指定活动人员
In the pre-event planning process, consult with the meeting planners to identify optimal meeting room configuration, recommendation on meeting/break flow, menu planning, food & beverage coordination, table arrangements, decoration options, etc. to improve meeting efficiency and productivity
在活动前的规划过程中,咨询会议策划者,确定最佳的会议室配置,会议/休息流程的建议,菜单规划,餐饮协调,餐桌安排,装饰选择等,以提高会议效率和生产力
Analyze and action against client satisfaction surveys to improve services and identify further business opportunities
针对客户满意度调查进行分析和行动,以改善服务并发现更多的商业机会
Develop awareness and reputation of the hotel and the brand in the local community
提高酒店和品牌在当地社区的知名度和声誉
Coordinate safety and security initiatives to ensure meetings flow smoothly with minimal interruptions or problems. Coach and advise clients on meeting options and alternatives that potentially reduce waste, save energy and have a minimal impact to the environment
协调安全措施,确保会议顺利进行,尽量减少干扰或问题。指导和建议客户选择可能减少浪费、节约能源和对环境影响最小的会议方案和备选方案
Perform other duties as assigned.
完成分配的其他任务
华邑®酒店及度假村是洲际酒店集团为全球华人和喜欢中国文化的宾客悉心打造的国际高端酒店品牌,“华邑”二字意味着中华有识之士及各界菁英相聚于此,热忱发扬以“食”与“聚”为核心的中华待客之道的艺术,为宾客提供沉浸式的中国文化体验,将中华美学与文化传承生活化。假日®酒店则让全球各地数以百万计的游客在旅行中发现欢乐,我们希望微笑无处不在,无论是从友好的工作人员抑或是宽敞舒适的沙发,细节处处都在表现真诚的欢迎。在酒店全新一代设计中,经典舒适的基调上更添 “活力”元素,“温馨明亮”的设计风格营造出亲切友好、温馨自在的氛围,随时随刻为客人带来家一般的归属感,令他们的每次入住都安心放松。 西部(重庆)科学城科学会堂位于科学城核心区域,是重庆市及西部(重庆)科学城落实成渝地区双城经济圈建设国家战略、服务国家创新需要的市级重点建设项目,是建设西部(重庆)科学城的标志性、引领性工程与城市名片,未来将成为高能级国际峰会、高端商务会议、创新论坛、产业论坛及国际知名科技文化讲坛的举办地。 重庆科学会堂华邑酒店和重庆科学会堂假日酒店以服务科学会堂为原则,主楼采用“筑楼以成山,退台而造景”的设计理念,与科学会堂外倾形体形成呼应,结合露台打造高品质套房空间,立面元素以“竹节”为源,象征高风亮节;宴会会议中心源自重庆山石堆叠的自然形态,立面取自“古折扇”,演绎古典美感。 两家酒店共拥有超过700间华邑和假日双品牌新一代客房和公寓,宴会会议中心共分为两层,总面积约5300㎡,其中包含超过1000 平方米无柱式大宴会厅及各类可拆分多功能会议室,适合举办各类宴会会议和婚宴。酒店功能设计涵盖举茗邑、大堂吧、全日餐厅、中餐厅、健身房、空中泳池、行政酒廊等设施设备,为更多的社会贤达提供优质的现代旅居体验以及一站式会议服务体验,并通过舒适优雅、体贴入微的服务满足宾客需求。