Major Responsibility 主要工作职责 
  To ensure the full implementation of guest service and "crisis management" policies and procedures 
formulated by Ascott Limited, as well as doing necessary supplement and completion according to 
the actual situation of the property. 
确保雅诗阁所制定的前厅部及《危机管理》的政策及程序完全落实并结合本物业的实际情况进行必要
的补充及完善。 
  Responsible for supervision the daily check-in, check-out, reservation and greeting work done by 
guest service staff.  
负责对前厅部员工处理日常的入住，退房，预定及接待工作进行监督。 
  Appropriately arrange normal work and rest schedule for guest service staff. 
安排好前厅部员工的正常作息时间。 
  Ensure the guest service present a professional image of companies and individuals in their daily 
work and good customer service.  
确保前厅部员工在日常工作及对客服务中体现良好的公司和个人专业形象。 
  Maintain the good communication and coordination with all hotel partners.  
保持各酒店合作方的良好沟通和协调。 
  Properly and timely deal with customer requirements, inquiries and complaints. If necessary, 
promptly report to their superiors. 
妥善和及时处理客户的要求、询问和投诉。如有需要，及时向上级汇报。
 Ensure compliance with Ascott and related policies, procedures and standards. 
确保并遵守雅诗阁相关的政策、程序和标准。 
  Be a property manager on duty on a regular basis.  
定期担任物业值班经理。 
  Periodical training to all department staff  
定期对前厅部员工进行必要的培训。 
  In compliance with the Ascott Group's Environmental Health and Safety (EHS) guidelines and 
policies, pay attention to energy conservation and the safe operation in daily work. 
遵守集团的环境健康安全方针政策，日常工作中注意节能和安全操作。 
 Any other tasks assigned by supervisor. 
完成领导交办的其他工作。

陕西佳誉酒店管理运营有限公司成立于2022年，位于西咸新区沣东新城，公司旗下引进国际知名雅诗阁酒店集团管理运营模式，结合本土人文，专为打造商旅宜居的酒店类型。我们是以致力于酒店管理服务，自有物业租赁，物业管理及日用百货销售为主营业务的专业酒店管理公司。公司的核心团队热情上进，志同道合，成员具备高端酒店管理运营实战经验。我们以诚信经营、以人为本、拥抱变化、合作共赢为己任，热诚欢迎社会各界人士及酒店业主咨询合作，携手并进，共创未来。