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岗位职责:
1. 进行有效的交接班简报工作,以明确酒店活动和运营要求;
2. 在当班期间监督前厅部运营情况,包括:
维护客户信息,
维护当地活动的信息,
统计入住情况,
监督公共广播系统的使用,
监督团组预订情况,
协助解决严重投诉问题;
3. 在当班期间监督收银活动,包括:
现金处理和银行业务程序,
处理非法支付情况,
就信用政策和设备对员工进行指导,
就现金安全程序对员工进行指导,
实施应收帐款控制,
准备财务报告,
对收银系统实施监管;
4. 与上级领导和人力资源部一起进行人力规划和管理需求。
岗位要求:
1.NGPMS经验优先考虑,有同岗位经验者优先;
2. 品貌端正,形象气质佳;
2. 优秀的交际和沟通技巧;
3. 善于同宾客交往、沟通,处理周到、果断,能独立处理各种投诉。
Conveniently located atzhiyinhuAvenue,Caidian District and 50 20km from Wuhan_Tianhe International Airport WuchangRailway Station, we are close to attractions like Houguan Lake National WetlandPark, Wuhan Flower Bohui and Aeon Shopping Plaza /Wanda Shopping Plaza. Traveleasily to other parts of the city with the nearby Wenling Subway Station Beijing-HongKong-Macau Expressway Zhiyinhu Avenue orreadily available taxis in the neighborhood.Holiday Inn Wuhan Houguan Lakeguestroomsall feature both firm and soft pillows to ensure you a good night’s sleep andhigh-speed internet access to keep you connected. Workout in our modern Fitness Center, indulge your appetite in ourmaster chef’s finest creations at restaurant or in our all-day dining cafename. Treat yourself to an afternoon tea or evening cocktail at Lobby Bar.Families can also take advantage of BOOMi Family Room pacakges and “Kids eat,stay and play” program We assure you oursignature branded service: Making guests smile.Host your events in our 4meeting roomsincluding our grand ballroom which seats 400guests comfortably. Holiday Inn Wuhan HouguanLakebanquets team can also customize our facilities to suit your event’s needs,whether it is a boardroom meeting, intimate champagne reception or grandwedding dinner.酒店地理位置优越,位于蔡甸区知音湖大道,距离武汉天河国际机场/武昌站50/20公里,我们临近的景点如后官湖国家湿地公园,武汉花博汇和永旺购物广场/万达购物广场。靠近酒店的文岭地铁站(在建)/京港澳高速/知音湖大道或是附近充足的出租车便于您前往城市的其它地区。武汉后官湖假日酒店的客房均配有软硬双枕,让您享受舒适睡眠;高速网络让您时刻保持连线。在酒店现代的健身中心健身,焕发身心活力,光顾餐厅,尽情品味厨艺大师的创意杰作,或是享用全日营业的咖啡厅的美味佳肴。何不在大堂吧以下午茶或是晚间鸡尾酒犒赏自己?童趣满满的布迷亲子房和“儿童食宿欢乐尽享”礼遇,为家庭客人带来更多惊喜。假日酒店标识性品牌服务定能让宾客在酒店宾至如归,笑由心生。在酒店包括大宴会厅在內的6间会议室中举办活动,我们的大宴会厅可轻松容400人。无论是董事会议,温馨的香槟招待酒会或是盛大的婚礼,武汉后官湖假日酒店的宴会团队还可以定制会议设施以满足您的活动的需求。