岗位职责/职位描述
1.在前台主管的领导下,负责为下榻酒店的宾客办理入住登记及退房手续,确保高效热情地完成本职工作;
2.熟悉酒店有关客房销售的各项政策,向来店宾客推销客房,努力争取最好的经济效益;
3.熟悉前台接待及收银的各项专业技能,做好对客服务工作;
4.熟悉NGPMS系统,能够根据预订信息,快速准确地为客人提供查询及问询服务;
5.熟悉认识酒店长住客及常住客,为贵宾提供温馨热情的对客服务;
6.确保迅速、正确记录与解决客人投诉,必要时征求宾客服务经理或前厅部经理帮助;
7. 协助解决财务问题,包括有争议的账目问题及丢失的信息备份等;
8. 完成上级领导安排的其他相关工作。
岗位要求:
1.大专及以上学历,有酒店同岗位工作经验,会流利日语优先;
2.职业形象良好、性格开朗、工作踏实认真;
3.具有较强的服务意识、推销意识和责任感;
4.适应性及抗压性较强。
Conveniently located atzhiyinhuAvenue,Caidian District and 50 20km from Wuhan_Tianhe International Airport WuchangRailway Station, we are close to attractions like Houguan Lake National WetlandPark, Wuhan Flower Bohui and Aeon Shopping Plaza /Wanda Shopping Plaza. Traveleasily to other parts of the city with the nearby Wenling Subway Station Beijing-HongKong-Macau Expressway Zhiyinhu Avenue orreadily available taxis in the neighborhood.Holiday Inn Wuhan Houguan Lakeguestroomsall feature both firm and soft pillows to ensure you a good night’s sleep andhigh-speed internet access to keep you connected. Workout in our modern Fitness Center, indulge your appetite in ourmaster chef’s finest creations at restaurant or in our all-day dining cafename. Treat yourself to an afternoon tea or evening cocktail at Lobby Bar.Families can also take advantage of BOOMi Family Room pacakges and “Kids eat,stay and play” program We assure you oursignature branded service: Making guests smile.Host your events in our 4meeting roomsincluding our grand ballroom which seats 400guests comfortably. Holiday Inn Wuhan HouguanLakebanquets team can also customize our facilities to suit your event’s needs,whether it is a boardroom meeting, intimate champagne reception or grandwedding dinner.酒店地理位置优越,位于蔡甸区知音湖大道,距离武汉天河国际机场/武昌站50/20公里,我们临近的景点如后官湖国家湿地公园,武汉花博汇和永旺购物广场/万达购物广场。靠近酒店的文岭地铁站(在建)/京港澳高速/知音湖大道或是附近充足的出租车便于您前往城市的其它地区。武汉后官湖假日酒店的客房均配有软硬双枕,让您享受舒适睡眠;高速网络让您时刻保持连线。在酒店现代的健身中心健身,焕发身心活力,光顾餐厅,尽情品味厨艺大师的创意杰作,或是享用全日营业的咖啡厅的美味佳肴。何不在大堂吧以下午茶或是晚间鸡尾酒犒赏自己?童趣满满的布迷亲子房和“儿童食宿欢乐尽享”礼遇,为家庭客人带来更多惊喜。假日酒店标识性品牌服务定能让宾客在酒店宾至如归,笑由心生。在酒店包括大宴会厅在內的6间会议室中举办活动,我们的大宴会厅可轻松容400人。无论是董事会议,温馨的香槟招待酒会或是盛大的婚礼,武汉后官湖假日酒店的宴会团队还可以定制会议设施以满足您的活动的需求。