• 五险一金
• 技能培训
• 岗位晋升
• 人性化管理
• 领导好
• 管理规范
• 员工生日礼物
• 年度旅游

Job Responsibilities岗位职责：
Assist the Front Office Manager。Responsible for the overall operation and
management of the Front Office department, ensuring the smooth progress of
daily work.
协助前厅部经理负责前厅部的整体运营和管理，确保前厅日常工作的顺利进行。
Assist the Front Office Manager。Develop and implement various work plans for
the Front Office department, including service standards, staff scheduling,
etc.
协助前厅部经理制定并执行前厅部的各项工作计划，包括服务标准、员工排班等。
Supervise and guide Front Office staff to
ensure they comply with hotel rules and regulations and provide quality
services.
监督和指导前厅部员工，确保他们遵守酒店规章制度，提供优质的服务。
Handle guest complaints and inquiries,
actively communicate with guests, and improve customer satisfaction.
处理客人投诉和咨询，积极与客人沟通，提高客户满意度。
Maintain close communication with other
departments to ensure timely satisfaction of guest needs.
与其他部门保持密切沟通，确保客人需求的及时满足。
Assist the Front Office Manager。Responsible for the training and assessment
of Front Office staff to enhance the overall service level of the team.
协助前厅部经理负责前厅部员工的培训和考核，提升团队整体服务水平。
Job
Requirement要求：
Bachelor's degree or above is required, with
a major in hotel management or related fields preferred. 
通常要求具有本科及以上学历，酒店管理或相关专业背景优先。
Rich work experience in hotel front office
department or related fields, familiar with hotel operation management. 
有酒店前厅部门或相关领域的丰富工作经验，熟悉酒店运营管理。
Fluent in both written and spoken Chinese
and English, able to communicate with domestic and international customers
without obstacles. 
流利的中文和英文听说读写能力，能够无障碍地与国内外客户沟通。
Possess excellent service awareness and
professional ethics, able to provide enthusiastic and thoughtful service to
guests. 
具备出色的服务意识和职业道德，能够热情、周到地为客人提供服务。
Have excellent team management skills, able
to lead the team to complete tasks efficiently and collaboratively. 
拥有优秀的团队管理能力，能够带领团队高效、协作地完成工作任务。
Able to quickly and accurately handle
customer complaints and emergencies to ensure the normal operation of the hotel.
能够迅速、准确地处理客户投诉和突发事件，保障酒店正常运营。

丽亭酒店（Park Plaza）是丽笙酒店集团旗下高端品牌，隶属于全球第二大酒店集团——锦江国际集团，致力于为90后至60后的中国新中产阶级及以上的现代精英打造具有生活精致艺术，涵盖商务、休闲、度假的高端全服务酒店。 北京平谷丽亭酒店（旗舰店）位于北京市平谷区迎宾路，建筑面积约32000平方米，包括客房、餐饮、宴会、康体中心、室外垂钓、网红打卡书屋等多功能为一体的高端全服务酒店，其中客房201间，西餐厅150余餐座，中餐厅9个包房，3个近800余平大型多功能宴会厅，一次性可容纳千余人人同时会餐。北京平谷丽亭酒店是由九源富春房地产开发公司与锦江集团共同参与经营的的高端全服务酒店，北京平谷丽亭酒店全体员工以“敬业、团队、创新”为最高发展目标。以 “服务至上 宾至如归”，为服务原则，把服务做好且发挥到极致。我们的团队正如我们的酒店氛围一样，乐观、积极、轻松、活泼。