招聘前厅部副理_黄山横江湾凯悦酒店招聘信息-最佳东方

【职位描述】
黄山横江湾凯悦酒店将于2024年第四季度开业

您的职责是在遵循凯悦酒店集团的企业战略及品牌标准的前提下，保持所在部门的高效营运，并满足员工、客人及酒店业主的期望。通过适当的销售和营销计划确定酒店在当地市场中的定位，并确保酒店产品和服务同营销企划所创建的定位及品牌承诺相一致。

【任职要求】
营运管理
Operation

 组织每天所在班次的例会，宣布每天的住房率、到店客人、离店客人、会议宴会以及需要特别注意之处。
Conducts daily pre-shift briefings to associates on room occupancy, arrival and departures, functions/ event and special attention that is needed.
 在日常运营中与客房部及其他各部门保持紧密的联系。
Liaises with Housekeeping and other related departments on daily operations.
 礼貌并高效的处理客人的要求及投诉，需要时要向前厅部经理汇报，并且确保及时跟进。
Handles guest enquiries in a courteous and efficient manner and reports guest complaints or problems to Front Office Manager for necessary action and assure follow up with guests.
 与客人建立并保持良好的宾客关系。
Establishes a rapport with guests, maintaining good customer relationship.
 确保收银程序能按照严格的标准执行，确保每一个程序符合酒店内部及财务部所制定的政策及程序要求。
Ensures that the cashiering procedures are strictly adhered to and that all floats are used appropriately in accordance to Policies & Procedures set by the Hotel and personnel with access to floats comply with internal Policies & Procedures established by Finance.
 协调好各种修葺及维护工作以确保酒店财产的正常维护。
Coordinates all Repair and Maintenance and issues repair and maintenance job orders to ensure proper maintenance.
 在团队的接待工作中发挥主动性及创造性，协调好与销售部、餐饮部及其他部门之间的合作。
To exercise initiative and resourcefulness in all aspects of group handling and to co-ordinate and co-operate with Sales, Rooms and F&B departments in all arrangements.
 积极地宣传并为酒店获取业务，如：会议宴会、促销、餐厅和其他业务。
To promote and secure business for our hotel, special events, promotions, Outlets and other business.
 向员工灌输时刻保持主人翁精神，把握每次对客的销售机会，并在传授的过程中身体力行。
To exemplify and instil upon the associate entrepreneurship/ ownership and a sales attitude to maintain awareness of all sales opportunities within the Hotel.
 确保每一个员工能时刻掌握本酒店及各其他姐妹酒店的实事动态、服务/促销和设施，以实现交叉销售。
To ensure that all staff is constantly updated on accurate information about the Hotel and all sister properties, their services/ promotions and facilities in order to cross sell the Hotels.

黄山横江湾凯悦酒店项目位于黄山市屯溪区齐云大道26号，由黄山仁润置业有限公司投资建设。项目总投资6.5亿元，总建筑面积 4.8万平方米，凯悦酒店3.6万平方米（含客房250间、会议室、游泳池、健身房、餐厅等）黄山横江湾凯悦酒店项目由全球顶级设计单位WATG与中国建筑技术集团联合设计，由全球知名的凯悦酒店管理集团负责运营。酒店位于黄山横江湿地公园风景秀丽的河畔筑就全新旅居之所。寻梦徽州，寻迹笔墨纸砚，品味黄山毛峰和地道徽菜，聆听徽商故事，感受徽雕艺术细节……深度探寻徽文化发源地。凯悦酒店集团再次进驻黄山，奏响凯悦之旅新篇章，将成为引领黄山市场潮流的豪华品牌酒店标杆。