【职位描述】
黄山横江湾凯悦酒店将于2024年第四季度开业
您的职责是在遵循凯悦酒店集团的企业战略及品牌标准的前提下,保持所在部门的高效营运,并满足员工、客人及酒店业主的期望。 通过适当的销售和营销计划确定酒店在当地市场中的定位,并确保酒店产品和服务同营销企划所创建的定位及品牌承诺相一致。
【任职要求】
当销售部总监缺席时,在酒店行政委员会上代表市场销售部,确保市场销售部顺利和有效的运营,并在需要时为其他部门提供服务及支持。
In the absence of the Director of Sales, represents Sales & Marketing Division on the Hotel Leadership Committee, ensures the efficient & smooth operation of the Sales & Marketing Division, providing services and support to other Divisions as required.
按要求出席所有会议并作出贡献。
Attends and contributes to all Meetings as required.
确保所有员工始终提供礼貌和专业的服务。
Ensures all associates provide courteous and professional service at all times.
礼貌而高效的处理客人和员工询问,对不能立即解决的投诉和问题进行汇报。
Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found.
了解关于员工及行业关系的法律、法规,理解并严格遵守员工手册中的规章制度,及酒店关于防火、卫生、健康和安全的制度。
Is knowledgeable in statutory legislation in associate and industrial relations, understanding and strictly adhering to Rules & Regulations established in the Associate handbook and the Hotel’s policies concerning fire, hygiene and health & safety.
积极参与员工福利、安全、发展及健康的活动,并给予建议、咨询和真实、恰当的反馈。
Is actively involved in the welfare, safety, development and well-being of associates providing advice, counselling and truthful, diplomatic feedback.
确保高标准的个人形象和仪容仪表。
Ensures high standards of personal presentation & grooming.
与客人和同事保持基于良好工作关系的接触。
Maintains positive guest and colleague interactions with good working relationships.
始终展现负责的管理和行为,并以积极的形象代表酒店管理团队和凯悦酒店集团。
Exercises responsible management and behaviour at all times and positively representing the Hotel Management Team and Hyatt Hotels Corporation.
根据酒店、行业和公司的指引,回应需求、改变,执行任何合理的任务及额外职责。
Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the Hotel, industry and company.
黄山横江湾凯悦酒店项目位于黄山市屯溪区齐云大道26号,由黄山仁润置业有限公司投资建设。项目总投资6.5亿元,总建筑面积 4.8万平方米, 凯悦酒店3.6万平方米(含客房250间、会议室、游泳池、健身房、餐厅等)黄山横江湾凯悦酒店项目由全球顶级设计单位WATG与中国建筑技术集团联合设计,由全球知名的凯悦酒店管理集团负责运营。酒店位于黄山横江湿地公园风景秀丽的河畔筑就全新旅居之所。寻梦徽州,寻迹笔墨纸砚,品味黄山毛峰和地道徽菜,聆听徽商故事,感受徽雕艺术细节……深度探寻徽文化发源地。凯悦酒店集团再次进驻黄山,奏响凯悦之旅新篇章,将成为引领黄山市场潮流的豪华品牌酒店标杆。