1、Ensure the handover of work book and information when changing shifts.
2、Timely and directly to the FO manager to report important information, problems and take appropriate measures.
3、Attention in the lobby, all public areas of the staff of the guest service, to ensure that all processes in line with the requirements.
4、Ensure that the receptionist is skillful, courteous and professional in serving the guests.
5、Monitor all emergencies in accordance with relevant policies and procedures.
6、Road the public areas of the hotel and check the damage and cleanliness of the situation, requiring the relevant departments to make timely and appropriate treatment.
7、Maintain good relationship with guests. When there is a guest complaint, take the initiative to solve the problem and report to higher management.
8、To ensure that the front office team for the hotel facilities familiar with understanding, including the hotel's promotional activities.
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上海大虹桥灿辉希尔顿酒店位于上海市大虹桥商圈核心位置,酒店交通便利,周边云集著名旅游热点,如蟠龙古镇、朱家角古镇、欢乐谷、虹桥天地综合商业体,青浦百联奥特莱斯等,是商务出行和度假休闲人士下榻的理想之选。酒店拥有340间精致、舒适的客房及套房供客人选择。包含108间全套房设计。为广泛的宾客提供可靠而友好的停驻体验。酒店内设有多个餐厅和酒吧,满足客人的各种口味需求。无论是品尝中餐、西餐、日本料理还是享受美味的鸡尾酒,都能在这里找到满意的选择。酒店拥有超过 2000 平方米的会议与宴会场地,其中包括近1000平方米、6米挑高的无柱大会厅。可承接各种类型的会议及社交活动。此外,十个大小不同的会议室组合灵活多变,满足客人多种会议需求。各会议室均配备先进视听设备和高速网络,保证理想客户体验。酒店亦拥有视野优越精致优雅的室外露台场地可举办花园婚礼,为客人提供难忘的婚礼影像。