招聘重要宾客关系主任_景迈六时康养度假酒店 ETERNA VENUE招聘信息-最佳东方

一、岗位职责
1、负责宾客的抵店迎接、入住手续办理和离店结算等工作，确保服务流程高效、准确、热情。负责宾客的行李寄存、接送等服务，保障宾客的行李安全和便捷。
2、处理宾客的各种需求和投诉，协调相关部门及时解决问题，确保宾客满意度的提升。
3、维护宾客关系，通过定期回访、个性化服务等方式，增加宾客的忠诚度和回头率。
4、监督和指导下属员工的工作，确保服务质量符合五星级酒店的标准。
5、参与制定和优化宾客服务流程和标准，提高工作效率和服务水平。
6、协助市场部门进行酒店的推广和营销活动，积极宣传酒店的特色服务和优势。
7、掌握酒店的各项设施和服务项目，能够为宾客提供详细的介绍和推荐。
8、与其他部门保持密切沟通和协作，确保酒店整体运营的顺畅。
9、完成上级领导交办的其他工作任务。

二、任职资格
1、大专及以上学历，酒店管理、旅游管理等相关专业优先。
2、具有 2 年以上五星级酒店宾客服务工作经验。
3、熟练掌握酒店管理软件和办公软件的操作。
4、形象气质佳，亲和力强，具备良好的沟通协调能力和应变能力。
5、具备较强的服务意识和团队合作精神，能够承受工作压力。
6、熟悉酒店行业的相关法律法规和政策。

六时 "ETERNA VENUE" 源起云南普洱景迈，景迈山古茶林文化景观是全球首个茶主题世界文化遗产。山林、茶气、云海层层铺陈，景迈六时康养度假酒店幽隐其中。"ETERNA VENUE" original from Jingmai, Pu'er, Yunnan. The ancient tea forest cultural landscape of Jingmai Mountain is the world's first tea cultural heritage. Mountain forests, tea atmosphere, and sea of clouds are laid out layer by layer, and Jingmai ETERNA VENUE Wellness Resort is hidden among them.作为全球首家茶文化精品康养酒店品牌，六时着意诠释康养酒店的全新形象。在这里，以茶为源，包容并蓄的东方意境与现代中西医养疗愈体系融汇互通，自然万象与人文况味相得益彰。As the world's first tea culture boutique wellness hotel brand, ETERNA VENUE is dedicated to interpreting the new image of wellness hotels. With tea as the source here, the inclusive oriental artistic conception and the modern Chinese and Western medical and healing systems are integrated and interoperable, and the natural phenomena and humanistic conditions complement each other.我们相信万物守恒的平衡之美，秉持愉悦通达的精神，主张顺时而为，静心养身。希望为宾客提供触达身、心、灵、意的医养疗愈体验。让宾客在居停期间，悠享得天独厚的自然环境，品味质朴原生的人文意味，调养机能、唤醒觉知、重塑身心秩序。We believe in the beauty of balance that is conserved in all things, uphold the spirit of joy and accessibility, and advocate following the times and maintaining a calm mind. We hope to provide guests with a medical and healing experience that touches the body, mind, spirit and mind. During their stay, guests can enjoy the unique natural environment, taste the simple and original humanistic meaning, regulate their functions, awaken their awareness, and reshape their physical and mental order.景迈山康养度假综合体项目规划将包括景迈六时康养度假酒店；一间世界级安缦酒店"AMAN"；一间吉合睦酒店"GHM"及一家大型康养医疗机构等高端配套。The Jingmai Mountain health resort complex project plan will include ETERNA VENUE Jingmai Wellness Resort; a world-class "AMAN"; a GHM hotel and a large health care medical center etc.景迈六时康养度假酒店共208间客房，内设怀山自助餐厅、入时 Bar、医养中心、六时茶集、谷悦轻食餐厅，温泉、SPA、无边泳池等康养设施，将于2024下半年隆重启幕。诚邀社会各界精英共襄盛举!Jingmai ETERNA VENUE Wellness Resort has a total of 208 guest rooms, including Huaishan all day dinning restaurant, Rushi Bar, medical care center, ETERNA VENUE Tea Market, Guyue Light Food Restaurant, hot springs, SPA, infinity swimming pool and other health and wellness facilities. It will be grand open in the second half of 2024.We sincerely invite all the elites guests to participate in this great event!