核心职责
✅ 团队领航
Key Accountability
▸ 组建并培养高绩效前厅团队(前台/礼宾/总机/行政酒廊)
▸ 通过每日简报、培训计划及激励制度塑造服务文化
✅ 运营优化
▸ 监管Opera PMS系统运营,确保入住/退房效率≤3分钟
▸ 执行收益策略,动态调控房态提升RevPAR
✅ 体验设计
▸ 定制VIP及雅高心悦界(ALL)会员专属礼遇
▸ 主导服务补救,将投诉转化为忠诚度
✅ 协作增效
▸ 联动销售部预测需求,协同客房部实现100%房态准确率✅ Team Leadership
▸ Recruit, train and inspire FO team to deliver Novotel service standards
▸ Conduct daily briefings & performance reviews with coaching mindset
✅ Operational Excellence
▸ Oversee Opera PMS to achieve check-in/out efficiency (≤3 mins)
▸ Drive RevPAR growth through dynamic pricing & inventory control
✅ Guest Experience
▸ Curate personalized welcome rituals for VIPs & ALL members
▸ Lead service recovery turning critical incidents into advocacy
✅ Cross-functional Synergy
▸ Partner with Sales for demand forecasting & Housekeeping for 100% room readiness
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成都立格诺富特酒店,为泰和泰律师事务所自持物业。位于成都天府新区核心商务区、中央法务区,临地铁6号线杭州路B2口,近览西博城、天府中央公园,与大悦城隔街相望,所有客房公园景观尽收眼底,实现了商务会务景观的完美结合。 酒店设计融合了雅高诺富特品牌的松弛感与律师的精英商务感,高标准打造178间客房、4个大小不等的宴会厅、全日餐厅、中餐厅、健身房、酒吧、雪茄吧、多功能吧、休闲空中花园将不定期举办精英圈层的融合活动等,打造健康松弛的会务型酒店。Chengdu Legal Novotel Hotel , a self-owned property of Tahota Law Firm, is strategically located in the core business district of Chengdu Tianfu New Area and the Central Legal Services District. Adjacent to Exit B2 of Hangzhou Road Station (Metro Line 6), the hotel overlooks the Western China International Expo City and Tianfu Central Park, sitting directly across the street from the Joy City mall. Every guest room offers panoramic park views, seamlessly blending business functionality with serene landscapes.The hotel’s design merges Accor’s Novotel brand ethos of relaxation with the sophisticated professionalism of legal culture. It features 178 high-standard guest rooms, 4 versatile banquet halls of varying sizes, an all-day dining restaurant, a Chinese restaurant, a fitness center, a bar, a cigar lounge, and a multifunctional lounge. The leisure sky garden will regularly host elite networking events, cultivating a uniquely balanced environment of wellness and refined business hospitality.