岗位职责:
- 负责酒店客房、会议及宴会的预订工作,确保预订信息的准确性和及时性;
- 与客户沟通,了解需求,提供专业建议,提升客户满意度;
- 管理预订系统,维护客户资料,确保数据的安全性和完整性;
- 协调相关部门(如客房、餐饮、会议部等)确保预订顺利执行;
- 分析预订数据,优化预订流程,提升预订效率;
- 处理客户的变更、取消等预订相关事宜,确保客户问题及时解决;
- 参与市场推广活动,协助提升酒店预订量。
任职要求:
- 大专及以上学历,酒店管理、旅游管理或相关专业优先;
- 2年以上酒店预订或客户服务相关工作经验;
- 熟悉酒店预订系统及操作流程,有团队管理经验者优先;
- 具备良好的沟通能力、服务意识和抗压能力;
- 熟练使用Office办公软件,英语沟通能力强者优先;
- 工作认真负责,注重细节,具备团队合作精神。
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成都立格诺富特酒店,为泰和泰律师事务所自持物业。位于成都天府新区核心商务区、中央法务区,临地铁6号线杭州路B2口,近览西博城、天府中央公园,与大悦城隔街相望,所有客房公园景观尽收眼底,实现了商务会务景观的完美结合。 酒店设计融合了雅高诺富特品牌的松弛感与律师的精英商务感,高标准打造178间客房、4个大小不等的宴会厅、全日餐厅、中餐厅、健身房、酒吧、雪茄吧、多功能吧、休闲空中花园将不定期举办精英圈层的融合活动等,打造健康松弛的会务型酒店。Chengdu Legal Novotel Hotel , a self-owned property of Tahota Law Firm, is strategically located in the core business district of Chengdu Tianfu New Area and the Central Legal Services District. Adjacent to Exit B2 of Hangzhou Road Station (Metro Line 6), the hotel overlooks the Western China International Expo City and Tianfu Central Park, sitting directly across the street from the Joy City mall. Every guest room offers panoramic park views, seamlessly blending business functionality with serene landscapes.The hotel’s design merges Accor’s Novotel brand ethos of relaxation with the sophisticated professionalism of legal culture. It features 178 high-standard guest rooms, 4 versatile banquet halls of varying sizes, an all-day dining restaurant, a Chinese restaurant, a fitness center, a bar, a cigar lounge, and a multifunctional lounge. The leisure sky garden will regularly host elite networking events, cultivating a uniquely balanced environment of wellness and refined business hospitality.