• 五险一金
• 节日礼物
• 技能培训
• 带薪年假
• 岗位晋升
• 管理规范
• 包吃包住
• 人性化管理

The Front Office Supervisor is 
primarilyresponsible for supervising all the Receptionists while they are on shift,ensuring all tasks are completed on a daily basis and that the shift runssmoothly,being the main point of communication for Front Desk and all otheroperating
departments,such as Housekeeping and Engineering.
前厅部主管主要负责督导前台接待的日常工作，确保所有日常工作的完成，以及每个班次的顺利运转，成为前台与客房部、工程部等其他所有运营部门的主要沟通点
Primary Responsibilities 主要职责
Maintain the Friendlyand Efficient Service in Front Desk
保持友善和高效前台服务
Co-ordinate all arrivals and departures, monitoring waiting times,always keeping every guest informed and ensuring that they are as comfortableas possible Meet and greet VlP guests.
协调所有入住和离店的办理，关注客人等房时间，保持客人被告知各种状况并确保每一位客人尽可能的舒适和满意。接待贵宾。
Ensure LQA standards are implemented and delivered to every guest.
掌握LQA在对客服务中被遵守和执行
Handles guest and talent enquiries in a courteous and effcient manner,reporting complaints or problems if noimmediate solution can be found.
礼貌且高效地处理客人及人才的要求，遇到投诉或问题，如不能马上找到解决办法，要向上级报告。
Ensures the receptionist operate with suitable sales attitude, and that all talents are aware of the Hotel's facilities.services and focal selling points to professional present to guest at every
appropriate opportunity.
确保前台接待都有很好的销售意识，并熟知酒店的设施、服务和卖点，并在合适的机会以专业的态度展现给任何一个潜在的客人。
Detailed hotel product knowledge, up-to-date with VlP arrivals & events with in the hotel and the destination.
掌握酒店产品知识，确保贵宾及活动信息的时效性和准确性。
Oversees group business, reviewing and ensuring details of conference resumes are met and serve as a liaison with the conference conveners.
参与团队接待，检查并确保团队预订的细节达到要求，并与会议/团队组织者保持联系。
Ensure that there is adequate talent coverage at the Front Desk at all times; and be present at the Front Desk whenever
确保前台随时都有充足的人手，并随时在前台处理所有对客事务
Ensure that the entire Front Office and the surrounding areas and including Lobby, Concierge and Front Desk is continuously clean and tidy.确保整个前厅部及其周边区域，包括大堂、礼宾部和前台区域，从始至终干净整洁。
Be fully competent in all reception and cashier duties, and cover all shifts if required.
完全胜任所有前台接待职责;如需要，可以承担所有班次的职责。
Deal with room moves and other,special guest requirements,maintainamicable and co-operative working relations with all other departments,and ensure seamless communication.
处理诸如换房等客人特殊诉求，与其他部门保持友好合作的工作关系，以确保沟通顺畅，
Follow up on cancellations and noshows and late charge when appropriate适时跟进预订取消、预订未到及延时收款等相关事宜。
Liaise with Concierge to ensure swiftbaggage dispatch and collection.
与礼宾部保持沟通以确保迅捷的行李送达和收取。
Ensure enough supplies of all stationary items are in storage,
确保前台各项文具备品充足。
Ensure and maintain the PSB uploadis accurately.
掌握和保持前台外事传输的正确性 
Verifesthat all information requested by the local police authorities are adhered toand prepared accurately.
保持严格遵守并实行由当地执法部门所要求的全部事项。
Maintains informationsecurity standards compliance of Front Office at 100%.
确保所有信息安全标准都被百分之百的执行。

成都立格诺富特酒店，为泰和泰律师事务所自持物业。位于成都天府新区核心商务区、中央法务区，临地铁6号线杭州路B2口，近览西博城、天府中央公园，与大悦城隔街相望，所有客房公园景观尽收眼底，实现了商务会务景观的完美结合。   酒店设计融合了雅高诺富特品牌的松弛感与律师的精英商务感，高标准打造178间客房、4个大小不等的宴会厅、全日餐厅、中餐厅、健身房、酒吧、雪茄吧、多功能吧、休闲空中花园将不定期举办精英圈层的融合活动等，打造健康松弛的会务型酒店。Chengdu Legal Novotel Hotel , a self-owned property of Tahota Law Firm, is strategically located in the core business district of Chengdu Tianfu New Area and the Central Legal Services District. Adjacent to Exit B2 of Hangzhou Road Station (Metro Line 6), the hotel overlooks the Western China International Expo City and Tianfu Central Park, sitting directly across the street from the Joy City mall. Every guest room offers panoramic park views, seamlessly blending business functionality with serene landscapes.The hotel’s design merges Accor’s Novotel brand ethos of relaxation with the sophisticated professionalism of legal culture. It features 178 high-standard guest rooms, 4 versatile banquet halls of varying sizes, an all-day dining restaurant, a Chinese restaurant, a fitness center, a bar, a cigar lounge, and a multifunctional lounge. The leisure sky garden will regularly host elite networking events, cultivating a uniquely balanced environment of wellness and refined business hospitality.