【岗位职责】
1、直接负责礼宾部的工作;
2、对酒店的宾客提供礼貌专业的服务;协助重要宾客的入住和离店;
3、管理行李房,确保所有的行李有行李标签并且安全存放在合适的位置;
4、负责所有的特殊事情和酒店服务的有关信息的公告;
5、确保工作区域内的所有设备处于良好工作状态;
6、参与员工的培训工作。负责员工的日常培训,制定培训计划;
7、宾客有要求时,为预计离店的宾客安排出租车、机场班车的服务。
【岗位要求】
1、大专以上学历,有同岗位工作经验3年以上;
2、身体健康,品貌端正,形象气质佳;
3、优秀的组织管理能力;
4、优秀的交际能和沟通技巧;
5、善于同宾客交往、沟通,处理周到、果断,能独立处理各种投诉。
浙江省嘉兴市嘉善县地处杭嘉湖平原,毗邻上海,位于江浙沪两省一市交界处,处于上海、杭州、苏州、宁波四大城市交汇点,是长三角一体化、长江经济带等重大战略实施的重要节点城市。嘉善希尔顿酒店位于浙江省嘉兴市嘉善金融创新中心核心位置,以“地嘉人善”的历史印记为底蕴,以精湛的现代技艺为基础,演绎江南水乡的灵动与活力,并以全新的视野诠释“新中式”和“新商务”的酒店概念。Jiashan County, located in Jiaxing City, Zhejiang Province, lies in the Hangjiahu Plain. It serves as an important hub for major strategic initiatives, such as the integration of the Yangtze River Delta and the Yangtze River Economic Belt. Hilton Jiashan, situated in the heart of Jiashan Financial Business Center, draws inspiration from the region’s rich cultural heritage and modern influences. The hotel embodies the concepts of ‘New Chinese Style’ and ‘New Business’, offering a fresh and innovative vision.酒店位于浙江省嘉兴市嘉善金融创新中心核心位置毗邻嘉善县政务服务中心,奥特莱斯购物中心及万象城等距离嘉善市中心仅2公里。Located in the heart of Jiashan Financial Business Center. Adjacent to Jiashan Government Service Center , Outlets and Xmax, etc. 2km from Jiashan downtown.340间设施齐全的客房及套房,3间各具特色的餐厅及酒廊为您提供丰富餐食超3,600平方米的会议接待空间,包含一个1,288平方米的无柱式大宴会厅,内嵌72平方米高清LED配备户外花园的24小时健身中心及室内恒温泳池。340 well-appointed guest rooms and suites. 3 restaurants and lounge. Over 3,600 square meters of meeting space, including the 1,288 square meters Grand Ballroom with built-in 72 square meters of high-definition LED screen. 24 hours fitness center with an outdoor garden and indoor swimming pool.