【岗位职责】
1.提升客人住店期间整体体验满意度;
2.管理和引导前台团队成员;
3.确保前台工作流程符合酒店操作流程和标准;
4.监督并跟进每日入店、离店信息,团队及VIP信息等;
5.当班期间保证前台的正常运转。
【岗位要求】
1.同类型酒店岗位工作经验;
2.熟练的前台业务能力和问题处理能力;
3.良好的沟通能力、领导力和专注力;
4.在处理宾客关系方面有经验和服务技巧;5.知道如何与宾客维护长期良好的关系。
浙江省嘉兴市嘉善县地处杭嘉湖平原,毗邻上海,位于江浙沪两省一市交界处,处于上海、杭州、苏州、宁波四大城市交汇点,是长三角一体化、长江经济带等重大战略实施的重要节点城市。嘉善希尔顿酒店位于浙江省嘉兴市嘉善金融创新中心核心位置,以“地嘉人善”的历史印记为底蕴,以精湛的现代技艺为基础,演绎江南水乡的灵动与活力,并以全新的视野诠释“新中式”和“新商务”的酒店概念。Jiashan County, located in Jiaxing City, Zhejiang Province, lies in the Hangjiahu Plain. It serves as an important hub for major strategic initiatives, such as the integration of the Yangtze River Delta and the Yangtze River Economic Belt. Hilton Jiashan, situated in the heart of Jiashan Financial Business Center, draws inspiration from the region’s rich cultural heritage and modern influences. The hotel embodies the concepts of ‘New Chinese Style’ and ‘New Business’, offering a fresh and innovative vision.酒店位于浙江省嘉兴市嘉善金融创新中心核心位置毗邻嘉善县政务服务中心,奥特莱斯购物中心及万象城等距离嘉善市中心仅2公里。Located in the heart of Jiashan Financial Business Center. Adjacent to Jiashan Government Service Center , Outlets and Xmax, etc. 2km from Jiashan downtown.340间设施齐全的客房及套房,3间各具特色的餐厅及酒廊为您提供丰富餐食超3,600平方米的会议接待空间,包含一个1,288平方米的无柱式大宴会厅,内嵌72平方米高清LED配备户外花园的24小时健身中心及室内恒温泳池。340 well-appointed guest rooms and suites. 3 restaurants and lounge. Over 3,600 square meters of meeting space, including the 1,288 square meters Grand Ballroom with built-in 72 square meters of high-definition LED screen. 24 hours fitness center with an outdoor garden and indoor swimming pool.