• 五险一金
• 技能培训
• 岗位晋升
• 管理规范
• 包吃包住
• 人性化管理
• 节日礼物

 Position Summary
As the Operations Manager, you will be responsiblefor performing the following tasks to the highest standards:
·        Support the overall strategic managementof the hotel by establishing effective working relationships with seniorcolleagues, in particular, the GM, DBD, FC & HRD.
·        In-charge of Front Office,Housekeeping, Security, Engineering, Food and Beverage, Kitchen, Recreation aswell as Food Safety.
·        Actively participate in thekey management issues in the property such as Capital projects, refurbishments,training and customer service.
·        Train team members andimplement Hilton’s standard and related departmental regulations.
·        Conduct routine inspections ofall areas in the hotel to ensure that all hardware and software are in optimumcondition.
·        Make a detailed and realistic costcontrol plan to control operating costs for each department to maximizeoperating profits without compromising Hilton’s standards, safety proceduresand guest experience.
·        Analyze costs on a monthlybasis and prepare action plans for cost per occupied room, food cost, beveragecosts, payroll including overtime and other expenses including costs for outsourcingof labor or services.
·        Manage direct reports professionallyto ensure effective teamwork and operations.
·        Plan or approve appropriateannual, quarterly, monthly budgets, targets and work plans for each directreport.
·        Conduct regular Operationsmeetings including all direct reports.
·        Supervise daily team members’performance and grooming.
·        Ensure that duty rosters arebased on the needs of the hotel and are compliant with labor laws.
·        Ensure hotel and direct reportsachieve key targets including but not limited to revenue, profit, SALT, QA,turnover, etc.
 
Work     with the DBD and F&B Managers to ensure that all aspects of F&B is     operating cost effectively (menu presentations/menu/pricing/promotions and     ongoing activities)
·        Assist the DBD in establishing(with C&C Sales) an efficient and competitive C&C strategy and pricing
·        Supervise and head all hotelactivities, such as celebrations, decorations, communication and coordinationwith conference organizers, etc.
·        Evaluate competitors’ productsand price policies twice a year.
·        Ensure that VIP guests receivethe care and service they deserve every day.
·        Adhere to the hotel’s securityand emergency policies and procedures.
·        Assist the General Manager inall activities and functions relating to the daily operations of the hotel.
·        Complete relevant tasks assignedby the General Manager.
·        The Management reserves the right to make changesto this job description at its sole discretion and without advance notice.
·        Carry out any other reasonableduties and responsibilities as assigned.

苏州昆山希尔顿花园酒店是希尔顿集团旗下精选服务酒店，位于昆山经济技术开发区核心位置，紧邻城市主干道，距离昆山南站仅10分钟车程，周边购物中心和城市公园仅举步之遥。酒店拥有150间现代化客房，包含豪华套房、豪华大床房等多样化房型选择。作为国际连锁品牌酒店，我们严格遵循希尔顿全球统一服务标准，配备专业管理团队。酒店设有200平方米多功能会议空间，可承接各类商务活动；全日制餐厅提供中西式自助餐及特色零点服务；社交办公区、24小时健身中心、自助洗衣房和特色商店的配备，满足宾客健康需求。