• 五险一金
• 管理规范
• 技能培训

Job Purpose
The Floor Manager oversees the daily front-of-house operations, ensuring that every guest receives impeccable service and that every aspect of the guest experience is delivered to the highest standards.
Working closely with the Café Manager, Chef, and Front-of-House team, the Floor Manager ensures that every guest interaction is memorable and reflects the excellence of Prada Café.
The role is responsible for creating a refined yet welcoming atmosphere while upholding the service standards of Prada Café, the Prada Group, and the principles of hospitality and courtesy.
The Floor Manager demonstrates a thorough understanding of the values and heritage of both the Prada Group and Fondazione Prada, integrating the brand philosophy into the daily guest experience.


Key Responsibilities
Front-of-House Operations
Ensure the smooth execution of all restaurants’ opening and closing procedures, while maintaining full compliance with operational standards and regulations. Supervise service throughout all operational phases, ensuring efficient workflow and seamless coordination between the kitchen and dining room. Lead the team by example, fostering professionalism, accountability, and operational excellence.

Guest Experience
Guide guests throughout their entire dining journey at Prada Café, ensuring that every touchpoint reflects Prada Group service standards and delivers a consistent, refined, and distinctive luxury experience.

Brand & Cultural Knowledge
Develop and maintain an in-depth understanding of the history, identity, and values of Prada Café, as well as the artistic and cultural context of Fondazione Prada. Confidently communicate this knowledge through authentic and engaging storytelling, enriching the overall guest experience.

Food & Beverage Expertise
Maintain comprehensive knowledge of the menu, its ingredients, preparation methods, and culinary philosophy to confidently advise guests and provide personalized recommendations. Stay continuously informed about new menu offerings, sales performance, luxury hospitality trends, and industry’s best practices.

Service Standards
Ensure consistent delivery of the highest service standards throughout every stage of the guest experience. Promptly identify and address any deviations from established procedures, maintaining alignment with the restaurant's service philosophy.

Team Leadership & Development
Coordinate, motivate, and support the Front-of-House team to ensure consistent service excellence throughout each shift. Design, implement, and oversee structured training programs covering service procedures, food and beverage knowledge, operational standards, and guest engagement.

Issue Resolution
Handle guest concerns and service-related issues with professionalism, diplomacy, and efficiency, safeguarding both the guest experience and the reputation of the restaurant.

Cross-Functional Collaboration
Work closely with the Kitchen and Bar Manager to ensure seamless coordination of service timing, operational flow, and food and wine pairings.

Operational Excellence
Continuously identify opportunities to improve restaurant operations across all areas, including collaboration with Fondazione Prada, supplier management, operational organization, inventory control, purchasing, adherence to operational checklists, storage management, and back-of-house organization. Implement improvements that enhance efficiency while preserving the highest quality standards.

Strategic Support & Deputy Management
Partner with the Café Manager in defining and implementing the restaurant's "Service Ceremony", ensuring its consistent daily execution. As Floor Manager, act as the deputy to the Café Manager, assuming full operational responsibility during their absence while maintaining the same standards of service, leadership, professionalism, and business management.

Sales Performance & Cost Control
Maintain a thorough understanding of the menu, including product costs, contribution margins, and profitability, in order to actively drive sales toward high-margin offerings.
Monitor key performance indicators daily, including sales revenue, average check, product mix, and upselling performance, using data analysis to identify opportunities for continuous improvement.
Coach and guide the team in strategically promoting high-profit menu items, maximizing both revenue and profitability. Regularly monitor performance against budget and forecast, implementing timely corrective actions to optimize daily business results.

The Prada Group is one of the world leaders in the luxury goods sector where it operates with the Prada, Miu Miu, Church’s and Car Shoe brands in the design, production and distribution of luxury handbags, leather goods, footwear, apparel and accessories. The Group also operates in the eyewear and fragrance industries under specific licensing agreements stipulated with industry leaders, and with the recent acquisition (2014) of Pasticceria Marchesi 1824, it has made its entry into the food industry, where it is positioned at the highest levels of quality.