岗位职责:
1.Supervise the waitstaff and ensure smooth service operations.
对服务人员进行工作督导,确保对客服务的顺畅
2.Ensure that service staff adhere to high standards of hospitality and service.
确保服务人员保持热情态度和服务
3.Manage seating arrangements and flow of guests, particularly during busy periods.
协调座位安排和客人用餐流量,特别是在餐厅高峰时段
4.Handle guest inquiries, complaints, and special requests with professionalism and efficiency.
用专业和高效的方式处理客人的询问、投诉和特殊要求
5.Ensure that the dining area is clean, organized, and well-maintained at all times.
确保用餐区始终保持干净、有序并维护良好的状态
6.Support in maintaining an organized and fully stocked service area.
协助维护用餐区域的合理性
7.Communicate and collaborate with the kitchen to ensure timely and accurate delivery of orders.
与厨房沟通协作,确保点单的准确性与时效性
8.Assist in developing and implementing service improvement initiatives.
协助提升并实施服务改进计划
岗位要求:
1.Minimum of 1-2 years of experience in a supervisory role in the restaurant industry (Fine dining experience preferred).
至少1-2年餐饮行业管理工作经验(有高端餐饮工作经验优先)
2.Experience in Beijing or China is an advantage.
有北京或国内工作经验者优先
3.Strong leadership and team coordination skills.
具有较强的领导能力和团队协调能力
4.Excellent communication and interpersonal skills.
具有优秀的沟通和人际交往能力
5.Ability to multitask and work efficiently in a fast-paced environment.
能够在快节奏的环境中处理多项任务和高效工作
6.High attention to detail and a commitment to excellent service.
能够高度关注细节,并提供优质服务
7.Knowledge of Italian cuisine and culture is an advantage.
对于意大利美食和文化有所了解
8.Ability to manage challenging situations with professionalism.
能够以专业的态度处理具有挑战性的问题
9.Basic proficiency in computer applications (Microsoft Office Suite).
基本的计算机应用能力
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Armani Caffe是意大利奢侈品牌Giorgio Armani旗下的高端餐饮品牌,专注于提供精致的西式餐饮体验。作为Armani生活方式的重要组成部分,Armani Caffe将品牌一贯的简约、优雅与高品质融入餐饮服务,致力于为顾客打造时尚与美食结合的独特空间。行业定位Armani Caffe隶属于餐饮行业中的高端西式餐饮细分领域,主打轻奢餐饮概念,以咖啡、甜点、简餐及特色饮品为核心产品,强调食材品质与视觉呈现的完美结合。 企业规模与团队目前团队规模50-99人,采用扁平化管理模式,涵盖前厅服务、后厨运营、行政支持等职能。团队成员需具备餐饮行业专业素养,同时认同Armani品牌“细节至上”的服务理念。 业务特色1. **品牌联动**:与Armani时装、家居线形成场景互补,吸引高净值客群; 2. **标准化运营**:严格遵循Armani全球统一的餐饮服务标准,确保体验一致性; 3. **场景化设计**:门店空间由Armani Casa团队操刀,强化沉浸式用餐环境。 人才需求方向优先考虑具备高端酒店或国际连锁餐饮经验者,需兼具服务意识与时尚敏感度。核心岗位包括咖啡师、甜品师、服务领班及门店运营管理人员。