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1、通过培训领导和激发团队员工。
2、为部门计划和培训高潜能成员，促进他们提高工作水平。
3、简单易懂的培训新员工，使其尽快达到胜任工作的标准，明白他的目标。
4、获得并分析员工意见调查、客人满意度调查和神秘客人调查的结果，与团队分享并跟办需要提高的地方。
5、核对宾客完整的预定及详细信息，确保付款方式安全有效。
6、采取必要行动，及时有效的处理顾客的不满，适当的时候告知宾客关系经理回访客人，确保客人对解决方法满意。
7、维护顾客档案和信息，确保有效的预定。。
国际联号工作经历：优先
位求职者投递了该职位，你的简历匹配度为
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名
上海市浦东新区博成路861号 
酒店业--国际高端酒店/5星级
100-499人
中外合营(合资．合作)
位于浦东新区新地标世博天地内，比邻上海世博展览馆、中华艺术宫。荟萃世界艺术文化，缤纷多元娱乐演出，坐拥一线黄浦江景，饱览陆家嘴天际线及东方明珠。以公馆秘园为设计灵感，通过移步易景的方式带您领略复古与现代的魅力碰撞。设有333间豪华客房及公寓套房，提供海派艺文的入住体验。酒店内设主打本帮菜的小南洋餐厅、逐光屋顶、糖立方空间以及逐光艺廊；设有两个多功能会议厅，灵活满足各类会议需求，摩登引领独特生活风尚。ABOUT MUMIAN SHANGHAI EXPOSituated within EXPO PLACE the new landmarkof Pudong District, the hotel stands beside the Shanghai World Expo Exhibition& Convention Center and the China Art Museum. A vibrant and dynamic hub forcosmopolitan arts, global cultures and diverse entertainments &performances, MUMIAN SHANGHAI EXPO enjoys stunning views over the Huangpu Riverand the splendid Lujiazui skyline along with the Oriental Pearl Tower. Inspired from the traditional Shanghaimansions, a journey from picturesque charm of vintage style to the glamourousallure of contemporary art deco is orchestrated for travellers to feel thepulse of the Magic City. Featuring 333 opulent guestrooms, suites andresidences, the hotel offers an immersive Shanghainese experience during yourstay. The signature restaurant So Nanyang servingfusion Shanghai cuisines, the rooftop Oriental Garden, the pleasing SugarPavilion and the graceful Oriental Gallery as well as two understatedmulti-functional spaces are always ready to amaze the audience with refinedtastes, while catering to both leisure and business pursuits.
