• 五险一金
• 包吃包住
• 带薪年假
• 年底花红
• 人性化管理
• 管理规范
• 岗位晋升
• 技能培训

Supporting Management of Front Desk Team
支持前台团队的管理
§  Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
运用人际关系和沟通技巧来领导、影响和鼓励他人；提倡健全的财务/商业决策；诚实、正直、以身作则。
§  Encourages and builds mutual trust, respect, and cooperation among team members.
鼓励并建立团队成员之间的相互信任、尊重和合作。
§  Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
监督和管理员工。管理所有日常工作。充分了解员工的岗位，在员工不在的情况下履行职责。
§  Ensures employee recognition is taking place on all shifts.
确保所有班次的员工都得到认可。
§  Establishes and maintains open, collaborative relationships with employees.
与员工建立并保持开放的合作关系。
 
Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals
监督和支持客人服务和前台目标的进展
§  Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
管理日常运营，确保质量，标准和满足客户的期望。
§  Develops specific goals and plans to prioritize, organize, and accomplish your work.
制定具体的目标和计划，优先考虑、组织和完成你的工作。
§  Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
处理投诉，解决纠纷，解决不满和冲突，或与他人协商。
§  Strives to improve service performance.
努力提高服务绩效。
§  Collaborates with the Front Office Manager on ways to continually improve departmental service.
与前厅部经理合作，持续改进部门服务。
§  Communicates a clear and consistent message regarding the Front Office goals to produce desired results.
持续，清晰，一致性的传达前厅部目标以达成预期的结果。
§  Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.
根据宾客意见卡，和客人满意度结果，参与制定和实施纠正措施计划。
§  Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
在所有部门会议上强调客人的满意度并关注持续改进。
 
Ensuring Exceptional Customer Service
确保卓越的客户服务
§  Provides services that are above and beyond for customer satisfaction and retention.
提供超越客户满意度服务和提高客人忠诚度。
§  Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
通过沟通，协助员工了解客人需求，在需要时提供指导、反馈和辅导以提高服务品质。
§  Serves as a role model to demonstrate appropriate behaviors.
作为榜样展示适当的行为。
§  Sets a positive example for guest relations.
为客户关系树立积极的榜样。
§  Displays outstanding hospitality skills.
出色的服务技能。
§  Empowers employees to provide excellent customer service.
授权员工为客人提供优质服务
§  Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
定期与客户沟通，以获得产品质量、服务水平和整体满意度的反馈。
§  Provides feedback to employees based on observation of service behaviors.
根据观察到的服务行为向员工提供反馈。
§  Handles guest problems and complaints effectively.
有效处理客人的问题和投诉。
§  Interacts with guests to obtain feedback on product quality and service levels.
与客人互动收集客人对产品质量和服务品质的反馈。

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