• 五险一金
• 包吃包住
• 带薪年假
• 年底花红
• 人性化管理
• 管理规范
• 岗位晋升
• 技能培训

Policies and Procedures
政策及程序
§ Ensure uniform, nametags, and personal appearance are clean, hygienic and professional.
确保制服、名牌和个人仪表干净、卫生和专业。
§ Follow company and department policies and procedures.
遵守公司和部门的政策和程序。
§ Perform other reasonable job duties as requested by Supervisors.
执行主管要求的其他合理的工作职责。
§ Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
根据公司政策和程序保护公司工具、设备、机器或其他资产。
§ Protect the privacy and security of guests and coworkers.
保护客人和同事的隐私和安全。
 
Guest Relations
宾客关系
§ Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
微笑、眼神交流和友好问候欢迎和感谢每一位客人，并尽可能使用客人的名字称呼客人。
§ Anticipate and address guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
预见客人的服务需求，包括向客人提问以更好地了解他们的需求，观察/倾听客人的喜好并尽可能采取行动。
§ Assist other employees to ensure proper coverage and prompt guest service.
协助其他同事以确保为客人提供周到和及时的服务。
§ Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
积极倾听和回应客人的问题、顾虑及要求，运用品牌或酒店的特定模型（如LEARN、PLEASED、guest Response、LEAP、MYSTIQUE）解决问题、为客人创造惊喜并建立信任。
 
Communication
沟通
§ Speak to guests and co-workers using clear, appropriate and professional language.
使用清晰、恰当和专业的语言与客人和同事交谈。
§ Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
与同事、主管或经理讨论工作话题、活动或问题需小心谨慎和轻声，避免在酒店公共区域
§ Support all co-workers and treat them with dignity and respect.
支持所有同事，并尊重他们。
 
Housekeeping Protocol
客房礼仪
§ Contact Engineering, At Your Service (AYS), Delighted to Serve (DTS), or Housekeeping office directly for urgent repairs and preventative maintenance issues.
针对紧急维修和预防性维护问题，直接联系工程部、为您服务中心（AYS）、乐意服务中心（DTS）或客房部。
§ Respond promptly to requests from guests, Front Desk, or At Your Service requests.
迅速回应客人、前台或为您服务中心的要求。
§ Select appropriate cleaning chemicals and necessary personal protective equipment for various surfaces and cleaning jobs, following OSHA regulations and corporate standards.
根据OSHA法规和公司标准，为各种表面和清洁工作选择合适的清洁化学品和必要的个人防护设备。
§ Fill cart with supplies (e.g., chemicals, rags, linens, amenities) as needed.
工作推车装满所需备品（例如，化学品，抹布，亚麻布，设施）。
§ Report room status (e.g., Do Not Disturb notice on room, discrepant rooms) to Main Linen Room, Housekeeping manager/supervisor, or Front Desk.
向布草房、客房部经理/主管或前台报告房间状况（例如，通知请勿打扰的房间，不一致的房间）。
§ Comply with quality assurance expectations and standards.
符合质量保证期望和标准。
§ Return cart to designated area at the end of shift.
轮班结束后将推车放回指定区域。
§ Clean and organize items stored in laundry room, supply/storage closets, linen room, and/or uniform room.
清洁和整理洗衣房、用品/储物柜、布草房和/或制服房的物品。
§ Fold cleaned linen into designated size, either by hand or using folding machine.
手工或使用折叠机将洗干净的布草折叠成指定尺寸。
§ Perform other reasonable duties as requested.
按要求履行其他合理职责。

在鹭岛之滨，一场国际品牌与闽南特色的融合即将呈现。厦门新会展中心酒店项目集万豪旗下威斯汀、万怡、雅乐轩三大品牌酒店，将于2025年盛大启幕，打造翔安首个国际联号酒店综合体。项目配备838间客房，以及宴会厅、多功能会议室、特色餐厅、健身中心、泳池、SPA等高端设施，满足商务、会展和休闲需求。作为福建省最大会展中心——厦门国际博览中心的重要配套，酒店地处翔安新兴商旅中心，毗邻即将搬迁的厦门国际机场和高铁站，交通便捷。从这里出发，宾客既可欣赏鼓浪屿的海天一色，也能探访云顶山的自然秘境，漫步中山路的老厦门风情，或领略环东海域的滨海繁华。厦门新会展中心酒店项目不仅填补了翔安高端酒店的空白，更将以高品质服务和国际品牌管理提升区域生活品质，为城市注入新活力，成为厦门会展、商旅新地标。