• 五险一金
• 包吃包住
• 带薪年假
• 年底花红
• 人性化管理
• 管理规范
• 岗位晋升
• 技能培训

§ Time in and out at the housekeeping office in complete uniform.
      身穿制服在办公室签到和签退。
§ Report for duty punctually, wearing the correct uniform and name badge at all times.
准时上班，正确穿戴制服和名牌。
§ Assist the housekeeping manager in the operation of the housekeeping department.
      协助客房部经理管理客房部的日常运作。
§ Responsible for cleanliness of all Public Areas during shift, including toilet rooms, Back of the house areas and outside.
当班时保证酒店所有公共区域的清洁工作，包括洗手间、酒店外围周边的所有公共区域。
§ Holds briefings with PA attendants and issues cleaning supplies.
召开公共区域员工每日例会， 发放清洁用品、工具。
§ Guides and monitors PA attendant work performance.
指导和监督公共区域服务员工作表现。
§ Trains new and existing staff consistently.
持续新员工培训和在职员工培训。
§ Ensure all public area attendants attend the chemical and use of equipment training program.
      确保每位员工参加化学品培训和正确使用设备的培训。
 
§ Reports and follows up on any maintenance requirements in close co-operation with Engineering department, and ensure that they are remedied promptly.
与工程部门密切合作，报告并跟进任所有维护需求，并确保所有维修及时完成。
§ Ensures that staff uses and maintains cleaning equipment and machines in a proper way. Cleaning equipment and machine are to be stored and good working condition.
保证员工正确使用、保养和储存清洁工具和设备，并确保清洁工具工作状态良好。
§ Ensures that supplies for Public Area are replenished timely and that regulations of the department and hotel are being followed.
确保公共区域所有备品能及时补充到位，并遵守部门和酒店的规章制度。
§ Check all the associates are neat and well presented at all times.
检查员工的仪容仪表，并随时保持良好的形象。
§ Proper usage of chemical with minimum wastage.
员工能够正确使用化学物品， 尽可能减少浪费。
§ Responsible for strict key control.
负责钥匙的严格管控。
§ Schedules and supervises the shampoo of carpet /upholstery in public areas.
计划和监督员工定期清洗公共区域的地毯及其他装饰设施。
§ Record monthly，quarter，general cleaning schedules including carpet，floor，wooden floor and sofa.
      记录月度、季度、常规清洁计划，包括地毯、地板、木地板和沙发清洁。
§ PA Initiate and schedule special cleaning in areas of responsibility.
      制定公共区域大计划并安排负责区域的特殊清洁工作。
§ Inspect the public area regularly during shift.
当班时定时巡查公共区域。
§ Ensure the flowers and plants in good conditions, report to Executive Housekeeper if find any problems and inform the  supplier to change it in time.
保证所有花草树木状态良好，如发现任何问题须及时报告行政管家并通知供应商更换。
§ Ensure the PA storeroom is clean and that chemicals and tools are prepared well.
确保PA 仓库干净整洁， 化学清洁用品和工具配备充足良好。
§ Maintains daily public area logbook, sign out and hand-over to following Shift leader.
维护日常公共区域工作日志，登记并与下一班次的领班交接。
§ Assumes other duties assigned by the Executive Housekeeper.
      完成行政管家分配的其他工作。
§ Prevent and resolve grievances.
避免和调解员工申述。
§ Counsel staff and prevent work related problems.
辅导员工，防止工作中出现问题。
§ Resolve disputes.
解决争端。
§ Discipline staff when necessary.
必要时对员工进行纪律处分。
§ Check Housekeeping associate’s grooming，personal hygiene and appearance.
      检查客房服务员的仪容仪表和个人卫生。
§ Assist with the preparation of associate duty rosters.
协助准备员工排班表。
§ Assist in employee training and development, and evaluate employees' work.
协助进行员工培训和发展，对员工的工作进行评估。
§ Provide ongoing advice and support to associate under your supervision
为下属提供持续的建议和支持。
§ Supervise associate performance.
指导员工工作表现。
§ Provide one to one instruction to associate members when required.
      必要时对员工进行面对面指导。
§ Deliver high quality service to guests.
提供高品质的对客服务。
§ Ensure guest needs and reasonable requests are met.
确保满足客人的需求和合理要求。
§ Seek opportunities to continually improve guest service, by reporting guest comments.
通过收集分析客人的意见，不断提高对客服务质量。
§ Take appropriate action to resolve guest complaints.
采取恰当方式解决客人的投诉。
§ Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests.
熟练掌握产品和服务知识以便于向客人介绍和推销服务和设施。
§ Adhere to the hotel’s security and emergency policies and procedures.
遵守酒店的安全和应急政策和程序。
§ Log security incidents and accidents in accordance with hotel requirements.
依照酒店要求记录安全日志和事故记录。
§ Adhere to hotel cleaning and maintenance programs.
遵守酒店的清洁和保养计划。
§ Know very well about each section operation of HSKP.
      熟悉客房部各部门运作。
§ Master the skill of room cleaning，set up extra bed and shoe shine skill.
熟练掌握房间清洁、加床、擦鞋技能。
§ Ensure a high level of cleaning is maintained in your work area.
保持维护所在工作区域的高度整洁。
§ Know very well about the policy of enter guest room, open door for guest and DND.
熟悉进入客房，为客人开门和请勿打扰等规定
§ Having knowledge of proper use and cleaning techniques for cleaning agents.
具有良好的清洁剂使用及清洁技能方面的知识。
§ Promote our hotel products and service.
促销酒店的产品与服务。
§ Ensure proper handling of Lost and Found.
确保恰当的方式处理客人的失物招领。
§ Conduct monthly inventory checks to ensure that there are no items close to their expiration dates in the warehouse.
每月盘点，确保仓库无临期物品出现。
§ Ensure the project responsibilities in the hotel project teams.
      确保认真履行酒店团队的职责。
§ Emphasize good personal behavior, as per guidelines laid down in the Employee Handbook and promote the spirit of teamwork, whenever and wherever possible.
      强调个人良好的行为，按照酒店员工手册，无论何时何地促进团队合作精神。
§ Carry out other tasks as directed by your supervisors.
完成你上级交待的其它任务。

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