• 五险一金
• 包吃包住
• 带薪年假
• 年底花红
• 人性化管理
• 管理规范
• 岗位晋升
• 技能培训

§ Time in and out at the housekeeping office in complete uniform.
身穿制服在办公室签到和签退。
§ Responsible for the daily operation of the floors in the housekeeping department.
负责客房部楼层的日常运作。
§ Supervise and control all Housekeeping operations. Assist assign and supervise the Floor Supervisor in their work and assist if required.
管理和控制所有客房运行管理，分配和监督主管的工作并在需要时提供帮助。
§ Train, motivate and evaluate staff.
培训并激励员工，并进行员工工作表现评估。
§ Responsible for the cleaning of the guest room area, and conducting daily inspections of all areas.
负责客房区域的清洁，每天检查所有区域。
§ Ensure all work is done according to the department’s procedures and ensure the hotel’s regulations are being followed.
确保所有工作严格遵循客房部操作程序执行并遵守酒店规章制度。
§ Ensure prompt reporting of maintenance issues.
确保迅速报告维修数据。
§ Good knowledge for using chemicals and clean rooms.
具有丰富的清洁剂使用及清洁房间知识。
§ Provide one to instruction to staff members when required.
必要时对员工进行一对一的当面指导。
§ Promote our hotel products and service.
推广酒店产品与服务质量。
§ Train new employees with professional.
运用专业知识培训新员工。
§ Monthly inventory of guest items to ensure that there are no items close to their expiration dates in guest rooms and warehouses.
每月盘点，确保所客房及仓库无临期物品出现。
§ Ensure proper handling of Lost and Found.
确保采用正确的方式处理客人的失物招领。
§ Prepare and manage a cost effective budget with measurable targets for the department within the financial parameters set down by the hotel budget.
根据酒店预算目标，为部门制定可衡量的目标并有效地管理部门成本
§ Maintain regular spring-cleaning schedules.
制订定期春季大清洁计划。
§ Inspect VIP rooms.
检查预抵VIP 的房间。
§ Handle customer complaints and report to the housekeeping manager.
处理客人投诉，并向客房经理报告。
§ Responsible for strict key control.
负责钥匙的严格管控。
§ Co-operate with the Reception on room discrepancies to ensure accurate room status at all times.
与前台接待部门密切合作以确保在任何时段房态的准确性。
§ Develop systems that measure the cost effectiveness of the department.
建立系统评估部门成本的有效性。
§ Develop procedures that track, report on, and control the circulating costs of the department.
建立程序跟踪、报告、控制部门的流动成本
§ Handle and store stock according to stock control procedures.
根据库存管控程序处理和储备库存 。
§ Coordinate work operations within the department.
协调部门内部工作运作。
§ Assess work operations and prepare plans to implement change when required.
评估部门运作情况，必要时进行调整。
§ Monitor productivity of the department.
监督部门工作效率。
§ Prevent and resolve grievances.
避免和解决申述。
§ Resolve disputes.
解决争端。
§ Discipline staff when necessary.
必要时进行员工纪律处分。
§ Facilitate multi kills.
推动和帮助员工掌握多项技能。
§ Maintain up-to date staff records.
保持员工记录的更新。
§ Implement staff performance appraisals.
进行员工表现评估。
§ Carry out exit interviews.
落实员工离职面谈。
§ Provide ongoing advice and support to staff under your supervision.
为下属员工提供持续性建议和支持。
§ Supervise staff performance.
指导员工工作表现。
§ Manage the delivery of high quality service to guests.
负责管理向客人提供高品质服务。
§ Ensure guest needs and reasonable requests are met.
确保客人需求与合理要求被满足。
§ Seek opportunities to continually improve guest service.
不断寻求提升对客服务质量的机会。
§ Identify VIP, regular and long staying guest, develop rapport to offer personalized service and assistance.
确认VIP 客人，常住客和长住客人，建立和谐关系并提供个性化服务。
§ Take appropriate action to resolve guest complaints.
采取合适方式处理客人投拆。
§ Adhere to the hotel’s security and emergency policies and procedures
坚持遵守酒店安全紧急制度处理程序。
§ Log security incidents and accidents in accordance with hotel requirements.
依照酒店要求完成安全日志和事故记录。
§ Adhere to hotel cleaning and maintenance programs.
坚持执行酒店维护清洁和养护计划。
§ Ensure a high level of cleaning is maintained in work area.
保持维护所在工作区域的高度整洁。
§ Ensure all reporting and servicing deadlines are met on a timely basis.
确保按时完成所有报告和服务期限任务。
§ Emphasize good personal behavior，as per guidelines laid down in the Employee Handbook and promote the spirit of teamwork, whenever and wherever possible.
无论何时何地，强调员工手册中规定的良好个人行为准则并提倡团队合作精神。
§ Carry out other tasks as directed by your supervisors.
完成上级交待的其它任务。

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