【岗位职责】
1、收集客人意见调查问卷保持服务质量提高。
2、向客人提供准确订房信息。
3、落实”预订未到客人”的名单和每日团队取消情况。
4、预测现有的和未来的预订情况,客房出租情况并制作预测报表。
5、熟悉处理房间预订的程序。
6、预测市场需求,为酒店争取市场关键时机。
7、优化每间可销售客房的平均收益。
8、适当调节以保证酒店房间销售和收益*大化,按照标准执行并记录。
9、监督房间预订流量,节假日、特定时间段、OTA平台等价格展示情况,并确保操作系统与标准相一致。
10、负责跟踪和分析预订流程,团队流量,特别关注和加强团队预留房管理,更好的做好团队适度减量,*大程度提高收益。
【岗位要求】
1、大专以上学历,2年以上万豪品牌酒店同岗位工作经验。
2、熟悉使用万豪预定系统(Marsha、Opera、GXP等);
3、良好的责任心,以实现酒店客房预订率*大化为导向;
4、沟通能力及团队协作能力强,服从管理。
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武汉汉口万豪万枫酒店是由武汉常发集团投资兴建并按照万枫国际品牌标准打造而成,是万豪国际集团旗下的精选商务酒店。万枫品牌秉承“简约不简单”的哲学,以可靠服务与简约设计,成就高效旅程的完美平衡。酒店坐落于武汉市硚口区古田二路138号,地处汉口商圈,紧邻知名景点园博园、汉江江畔,交通便利。酒店拥有包括套房在内的各式高品质时尚简约客房155间、万枫餐厅、24小时自助洗衣房、健身中心和万枫小铺,全天候为所有宾客提供便利、流畅无缝的住宿体验,帮助宾客在离家在外时亦能时刻保持高效的工作和规律的作息,是一处兼具商旅出差、灵活社交和亲友聚会的绝佳场地。酒店倡导“协作共赢”的工作氛围,我们重视每一位员工的付出,如果你热爱酒店行业,渴望在专业平台上实现自我价值,武汉汉口万豪万枫酒店期待你的加入,与我们一起为客人打造高品质的居住体验,共同成长!酒店已于2025年9月24日隆重开业,现面向社会广纳贤才,欢迎踊跃投递!Fairfield by Marriott Wuhan Hankou is invested and constructed by Wuhan Changfa Group and built in accordance with the international brand standards of Fairfield. It is a selected business hotel under the Marriott International Group. The Fairfield brand adheres to the philosophy of "simple but not simplistic", achieving a perfect balance of efficient journeys through reliable services and simple designs. The hotel is located at No. 138, Gutian 2nd Road, Qiaokou District, Wuhan City, in Hankou business district, close to the famous scenic spots of the Garden Expo Park and the Han River with convenient transportation. The hotel offers 155 high-quality and fashionable simple guest rooms including suites, a Fairfield restaurant, a 24-hour self-service laundry, a fitness center and a Fairfield Shop. The hotel can provide all guests with convenient and seamless accommodation experiences throughout the day. It helps guests maintain efficient work and regular schedules even when they are away from home, making it an ideal venue for business trips, flexible socializing and family gatherings. Our hotel promotes a working atmosphere of "collaboration and win-win". We value the efforts of every employee. If you are passionate about the hotel industry and eager to realize your self-worth on a professional platform, we are looking forward to your joining. We will create a high-quality living experience for our guests and grow together! The hotel was grandly opened on September 24, 2025. We are now recruiting talents from all walks of life. Welcome to apply actively!